IT Desktop Technician

**Responsibilities**:
**Summary**:

- As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

**Responsibilities**:

- Provides support for software, hardware and networking support for desktops, laptops and servers and maintains PCs and associated software, networks, servers and peripherals
- Supports network products from operational and maintenance perspectives
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Ensure customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

**TECHNICAL SKILLS**

**Must Have**
- Customer Centricity
- independent/ self-management
- PC/Laptop/Trouble shooting technical skills/experience

**TekWissen® Group is an equal opportunity employer supporting workforce diversity.**

**Job Types**: Full-time, Contract

Pay: $22.00 - $25.00 per hour

Work Location: In person