Customer Care Analyst
1 week ago
Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a full-time position with opportunities for growth and advancement.
**Duties**:
- Answer incoming customer calls and respond to inquiries in a professional and timely manner
- Provide accurate information about our products and services
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Conduct outbound calls to follow up with customers and provide additional support
- Utilize phone etiquette skills to ensure positive customer interactions
- Perform data entry tasks to update customer records and maintain accurate information
- Analyze customer feedback and identify areas for improvement in our processes or services
- Communicate effectively with customers, colleagues, and other departments to ensure a seamless customer experience
- Upsell products or services when appropriate to maximize sales opportunities
Qualifications:
- Previous experience in customer service or a related field is preferred
- Excellent verbal and written communication skills
- proficiency in English and Spanish is a plus
- Strong problem-solving skills and the ability to think critically
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in data entry and computer skills
- Ability to work independently as well as part of a team
**Benefits**:
- Competitive salary based on experience
- Comprehensive training program provided
- Opportunities for career growth and advancement within the company
Pay: $20.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid work
Ability to Relocate:
- Warrenton, VA 20186: Relocate before starting work (preferred)
Work Location: Hybrid remote in Warrenton, VA 20186
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