Dental Patient Navigator

2 weeks ago

Indio, United States Sac Health Full time

**Who We Are**:
SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients.

Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center FQHC | 11 Locations offering 44 Specialties | NCQA Patient-Centered Medical Home Level 3 Certified
Multi-Site Approved for NHSC & NCLRP loan forgiveness programs - **NHSC/Nurse Corps/STAR/Pediatric Specialty | HPSA Scores**: Primary: 17 | Dental: 25 | Mental: 20

**What We Are Looking For**

The Dental Patient Navigator supports patients and their families with educational resources about their oral health and helps navigate dental diagnostic paths and treatment processes. Provides age and culturally appropriate information and resources during the diagnostic evaluation. Identifies appropriate services for patients and families and coordinates scheduling. Removes obstacles to treatment by scheduling appointments, coordinating referrals, arranging transportation, childcare, translation, and other needed services. Tracks and documents metrics and outcomes.

**_ Schedule_**_: 4 days per week, 10 hours per day, Monday - Thursday _**_|_**_ _**_Location_**_: Indio Clinic, Indio, CA_

**ESSENTIAL FUNCTIONS AND DELIVERABLES**
- Contact new patients before appointments to provide reminders, answer questions, and ensure necessary documents and payment information are received.
- Prepare and explain written treatment plans as per the dentist's instructions, ensuring patient understanding and acceptance.
- Coordinate treatment appointments for patients and schedule appointments with specialists, including sending necessary documents and x-rays.
- Follow up with patients and specialists to ensure coordination of care, gather feedback, and verify completion of necessary treatments.
- Track and monitor new patient treatment progress, ensuring timely completion and scheduling of appointments.
- Review and manage schedules to optimize production block scheduling, communicate with providers daily, and address patient concerns.
- Handle financial arrangements with patients, including presenting financial agreements and informing patients of insurance coverage.
- Answer patient and specialist inquiries regarding treatment and ensure timely completion and submission of all required documents.
- Maintain front office organization, including supplies, petty cash, and daily deposits, while also managing mail distribution and compliance postings.
- Utilize EPIC and Dentrix systems for patient registration, check-in/check-out processes, demographic updates, insurance eligibility verification, and SOGIE management.
- Manage patient recall system and on-call patient list to minimize no-shows and fill appointment slots.
- Collect payments from patients at the time of treatment, ensuring accurate coding and follow-up on uncollected balances.
- Ensure patient records are accurate, complete, and confidentially maintained.
- Other duties as outlined by the official job description.

**QUALIFICATIONS**:

- Education: High School Diploma or GED. An associate degree is required.
- Licensure/Certification: Valid CA Driver's License. As a requirement of this position, you must receive EPIC certification for the module you have been hired into.
- Experience: 3+ years' dental office/front and back; advanced knowledge of dental terminology or in related areas. Knowledgeable/trained in dental terminology and CDT coding preferred.
- Essential Technical/Motor Skills: Efficient use of computer, copier, fax machine, answering telephones, good digital dexterity, hand-eye coordination to utilize dental tools.
- Interpersonal Skills: Work well with team to accomplish specific goals; able to teach employees new procedures, demonstrate use of equipment/supplies, communicate by phone/in person with department staff and outside.
- Essential Mental Abilities: Prioritize variety of assignments; multi-task; flexibility; follow moderate/complex instructions, work independently with little supervision, proofread documents for content/context accuracy, recognize and appropriately report safety problems or other problem situations. Bilingual (Spanish) preferred.
- Work Eligibility: Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas.

**EEO**: SAC Health is committed to fostering a diverse, equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Full Benefits Package Effective on Your First Day**

Industry Leading PTO Accrual (accrued per pay

  • Dental Patient Navigator

    3 weeks ago

    Indio, United States SAC Health Full time

    Job DescriptionJob DescriptionWho We Are:SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients. Top-Tier Patient Satisfaction Scores |...

  • Dental Patient Navigator

    4 weeks ago

    Indio, United States SAC Health Full time

    Job DescriptionJob DescriptionWho We Are:SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients. Top-Tier Patient Satisfaction Scores |...

  • Dental Patient Navigator

    4 weeks ago

    Indio, United States SAC Health Full time

    Job DescriptionJob DescriptionWho We Are:SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients. Top-Tier Patient Satisfaction Scores |...

  • IND - Dental Patient Navigator - M-Th - 10 HR

    1 month ago

    Indio, United States SAC Health Full time

    Who We Are: SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients. Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center...

  • IND - Dental Patient Navigator - M-Th - 10 HR

    4 weeks ago

    Indio, United States SAC Health Full time

    Who We Are: SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients. Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center...

  • IND - Dental Patient Navigator - M-Th - 10 HR

    2 weeks ago

    Indio, California, United States SAC Health Full time

    Who We Are: SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients. Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center...

  • Dental Hygienist

    3 weeks ago

    Indio, United States Gentle Dental Full time

    At Gentle Dental, we value our teammate's smile as much as our patient's smile. Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients' lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing.Our culture is based on innovation and providing a...

  • Dental Hygienist

    2 months ago

    Indio, United States Gentle Dental Full time

    At Gentle Dental, we value our teammate’s smile as much as our patient’s smile.  Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing. Our culture is based on innovation and providing...

  • Dental Hygienist

    3 weeks ago

    Indio, United States Gentle Dental Full time

    At Gentle Dental, we value our teammate’s smile as much as our patient’s smile.  Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing. Our culture is based on innovation and providing...

  • Dental Hygienist

    4 weeks ago

    Indio, United States Gentle Dental Full time

    At Gentle Dental, we value our teammate’s smile as much as our patient’s smile. Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing. Our culture is based on innovation and providing...

  • Dental Hygienist

    3 weeks ago

    Indio, United States Gentle Dental Full time

    Job DescriptionAt Gentle Dental, we value our teammate’s smile as much as our patient’s smile. Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing.Our culture is based on innovation...

  • Dental Hygienist

    4 weeks ago

    Indio, United States Gentle Dental Full time

    At Gentle Dental, we value our teammate’s smile as much as our patient’s smile.  Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing. Our culture is based on innovation and providing...

  • Registered Dental Assistant

    5 days ago

    Indio, United States Gentle Dental Full time

    At Gentle Dental, we value our teammate’s smile as much as our patient’s smile. Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by providing accessible oral healthcare, which is paramount to overall health and well-being. We focus on a commitment to patient care,...

  • Registered Dental Assistant

    2 days ago

    Indio, United States Pacific Dental Services Full time

    Now is the time to join Indio Modern Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! Registered Dental Assistants perform a variety of patient care, office, and laboratory duties. The primary role of the...

  • Dental Hygienist

    1 month ago

    Indio, CA, 92201, Riverside County, CA, United States Gentle Dental Full time

    At Gentle Dental, we value our teammate’s smile as much as our patient’s smile. Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing. Our culture is based on innovation and providing...

  • Dental Hygienist

    4 weeks ago

    Indio, California, 92201, Riverside County, CA, United States Gentle Dental Full time

    At Gentle Dental, we value our teammate’s smile as much as our patient’s smile. Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing. Our culture is based on innovation and providing...

  • Dental Hygienist

    1 month ago

    Indio, United States InterDent Full time

    At Gentle Dental, we value our teammate's smile as much as our patient's smile.Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients' lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing.Our culture is based on innovation and providing a...

  • Dental Hygienist

    4 weeks ago

    Indio, United States InterDent Full time

    At Gentle Dental, we value our teammate's smile as much as our patient's smile.Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients' lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing.Our culture is based on innovation and providing a...

  • Dental Hygienist

    1 week ago

    Indio, United States InterDent Service Corporation Full time

    At Gentle Dental, we value our teammate’s smile as much as our patient’s smile. Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing. Our culture is based on innovation and providing a...

  • Registered Dental Assistant

    2 days ago

    Indio, United States InterDent Service Corporation Full time

    At Gentle Dental, we value our teammate’s smile as much as our patient’s smile. Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by providing accessible oral healthcare, which is paramount to overall health and well-being. We focus on a commitment to patient care,...