Hotel Reservations Agent

3 weeks ago


Ocean City, United States Princess Royale Resort Full time

**Position Title**:Reservation Agent

**Department**: Reservations

**Immediate Supervisor**:Reservations Manager

**Job Summary**:To capture as many reservations as possible by using effective selling techniques and all available selling tools. One must be detail-oriented, motivated, open to learning new processes, and able to convey enthusiasm over the phone.

**Responsibilities**:

- Answer all phone calls in a professional and courteous manner
- Assist callers with securing future reservations
- Assist callers with making changes to an existing reservation
- Ensure that all calls are resolved to guest satisfaction, or exceed it
- Clearly communicate guest needs to other departments, when necessary
- Follow up with leads for 2nd chance bookings. Use your reminder tools
- Provide accurate information on the property and surrounding areas, including restaurants, entertainment, and general directions
- Create a guest profile by gathering and inputting accurate information for every caller who has a desire to stay. Accuracy and attention to detail makes the caller feel important and that you care.
- Listen effectively to ensure that guest requests are met
- Effectively correspond with callers, to exceed expectations, in hopes that the positive word will spread
- Be computer literate—Must obtain NAVIS certification
- Must be able to accept constructive criticism and grow from it. Always be willing to improve
- Provide the highest customer service to each caller
- Use professional verbal and written communication skills
- Be positive, cheerful, and confident in the service that you provide. All must show over the phone

Pay: $17.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person


  • Reservations Agent

    1 month ago


    Garden City, United States The Garden City Hotel Full time

    A landmark of gracious hospitality and first-class service on Long Island, New York, the elegant and historic Garden City Hotel welcomes guests into spacious and luxurious guest rooms and suites, and delights with an array of new dining experiences, including Red Salt Room by David Burke. Explore all that our iconic address has to offer in the heart of...

  • Hotel Receptionist

    4 days ago


    Ocean Grove, United States Shawmont Hotel Full time

    **About us** The Shawmont Hotel is a 30 room boutique Hotel on the Jersey Shore in the historic Beach town of Ocean Grove New Jersery. FRONT DESK AGENT JOB DESCRIPTION AND RESPONSIBILITIES - Performing all check-in and check-out tasks - Managing online and phone reservations - Informing guests about payment methods and verify their credit card data -...

  • Reservation Agent

    2 weeks ago


    Oklahoma City, United States U-Haul Full time

    Return to Job Search Reservation Agent U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide...


  • Kansas City, United States Crossroads Hotel Group LLC Full time

    Job DescriptionJob DescriptionThe ideal candidate for this position would be flexible to coverMorning (7-3)PM shifts (3p-12A) (4P-12A)Night Shift 11PM-7A.Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver...


  • Kansas City, United States Crossroads Hotel Group LLC Full time

    Job DescriptionJob DescriptionThe ideal candidate for this position would be flexible to coverMorning (7-3)PM shifts (3p-12A) (4P-12A)Night Shift 11PM-7A.Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver...


  • Garden City, United States The Garden City Hotel Full time

    The Garden City Hotel features timeless elegance with modern-day comforts. The property showcases renovated guest rooms along with luxurious suites, first-class culinary backed by Celebrity Chef David Burke, and an array of banquet halls. In order to best serve our guests we have a portfolio of elegant facilities, such as Mynd Spa and Salon, and Arrangement...

  • Night Auditor

    4 days ago


    Ocean City, United States Sealoft Hotel - Ocean City, MD Full time

    **Purpose for the Position**:The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced, check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division...


  • Yuba City, United States U-Haul Full time

    **Reservation Agent Part Time**: U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of...

  • Hotel Front Desk Agent

    2 months ago


    Sioux City, United States Comfort Inn Full time

    Job DescriptionJob DescriptionA hotel front desk agent is someone who greets guests upon their arrival to the hotel and checks them into the hotel’s reservation system. Their duties include providing excellent customer service, relaying any information about hotel amenities, and helping hotel guests find their rooms, thus ensuring our guests accomodation...


  • Sioux City, United States Comfort Inn Full time

    Job DescriptionJob DescriptionA hotel front desk agent is someone who greets guests upon their arrival to the hotel and checks them into the hotel’s reservation system. Their duties include providing excellent customer service, relaying any information about hotel amenities, and helping hotel guests find their rooms, thus ensuring our guests accomodation...


  • Midwest City, United States U-Haul Full time

    Return to Job Search Reservation Agent Part-Time In Office U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent!...


  • Midwest City, United States U-Haul Full time

    Return to Job Search Reservation Agent Part-Time In Office U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent!...

  • Hotel Night Auditor

    4 weeks ago


    Kansas City, United States Hotel Lotus Stadium Full time

    Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...

  • Hotel Night Auditor

    2 weeks ago


    Kansas City, United States Hotel Lotus Stadium Full time

    We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication...

  • Hotel Night Auditor

    2 months ago


    Kansas City, United States Hotel Lotus Stadium Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...

  • Hotel Night Auditor

    3 days ago


    Kansas City, United States Hotel Lotus Stadium Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...


  • Ocean City, United States Trimper Rides of Ocean City Full time

    Job DescriptionJob DescriptionSalary: Trimper Rides/Marty's Playland of Ocean City is looking to hire 2 skilled Reservation Specialists. Our ideal candidates are tech savvy and experienced in booking platforms such as Direct Booking and Airbnb. Hours:  Day/Evenings/Weekends RequiredFLSA:   Full-time Seasonal, Part-time SeasonalBenefits:Work at the...


  • Ocean City, United States Trimper Rides of Ocean City Full time

    Job DescriptionJob DescriptionSalary: Trimper Rides/Marty's Playland of Ocean City is looking to hire 2 skilled Reservation Specialists. Our ideal candidates are tech savvy and experienced in booking platforms such as Direct Booking and Airbnb. Hours:  Day/Evenings/Weekends RequiredFLSA:   Full-time Seasonal, Part-time SeasonalBenefits:Work at the...


  • Ocean City, United States Blue Water Hospitality Group, LLC Full time

    Blue Water is privately held and family-owned by father and son Jack and Todd Burbage. Founded in 2002, Blue Water invests, develops, and manages RV resorts, campgrounds, hotels, and attractions. Blue Water's integrated marketing, revenue management, and operations approach has quickly established itself as a hospitality industry leader. With dozens of...


  • Ocean City, United States Blue Water Hospitality Group, LLC Full time

    Blue Water is privately held and family-owned by father and son Jack and Todd Burbage. Founded in 2002, Blue Water invests, develops, and manages RV resorts, campgrounds, hotels, and attractions. Blue Water's integrated marketing, revenue management, and operations approach has quickly established itself as a hospitality industry leader. With dozens of...