Switchboard Operators

4 weeks ago

Concord, United States The State of New Hampshire Full time

State of New Hampshire Job Posting

Department of Health and Human Services

**New Hampshire Hospital**

36 Clinton St.

Concord, NH 03301

**Switchboard Operator**

**Part-Time**

**Position # TMPPT5863**

**Rotating Shifts 12:00pm - 8:00pm**

**$14.12 - $18.10 Hourly**

**Your Experience Counts**

Under a recent change to the rules, an applicant’s additional relevant experience now counts towards formal education degrees referenced in the posting See Per 405.01.

**18 months of additional relevant experience = Associate's Degree**

**36 months of additional relevant experience = Bachelor's Degree**

**54 months additional relevant experience = Master's Degree
The State of New Hampshire, Department of Health and Human Services and New Hampshire Hospital has a Part-Time vacancy for Switchboard Operator.

**Summary**:Performs responsible duties in the operation of a centralized switchboard and paging system in a hospital environment.

**MINIMUM QUALIFICATIONS**:
**Education**:Completion of high school, G.E.D. or its equivalent.

**Experience**:One year's experience in clerical or receptionist duties, six months of which shall have included experience operating a switchboard.

**License/Certification**:None required.

**Responsibilities**:

- Performs routine and standardized duties involving the operation of a large switchboard and paging system on an assigned shift, including the tracking of toll calls and some receptionist duties.
- Gives routine information regarding the work of a division or location of an office or employee; receives callers from the Health and Human Services "800" number 24 hours a day as well as receive and direct calls Units / Departments.
- Calls Units / Departments or other offices to determine whether or not physicians or other personnel are on duty.
- Receives and is responsible for registered mail, special delivery mail and telegrams.
- Makes frequent contacts with the general public and state employees requiring the answering of routine inquiries, referring the more difficult questions to a supervisor. Screens and signs in visitors. Receives and relays phone messages for employees / offices as assigned.

**Staff Workplace Safety Accountabilities**

Complies with established hospital and departmental policies and procedures by:

- Performing accountabilities in accordance with established policies and procedures.
- Communicating with supervisor’s issues related to workplace safety (i.e., ergonomics, body mechanics, environment, equipment...).
- Reporting on the job injuries to supervisor IMMEDIATELY.
- Attending training programs, as appropriate.

**Total Commitment to Quality**

Participates in the process of continuous quality improvement by supporting unit/department-based quality improvement activities. Demonstrates commitment to customer service values in professional conduct and by promoting such values in assigned work area.

**DISCLAIMER STATEMENT**:_The supplemental job description lists typical examples of work and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification. EOE

TDD Access: Relay NH 1-800-735-2964

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