Csr- Customer Service Representative
1 week ago
We are looking for a Bilingual in Spanish CSR-customer service representative with relationship building skills, data entry and heavy phone handling.
**Responsibilities**
- Manage large amounts of incoming calls.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools provided
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions in the system process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Pull & record City permits
- Call in for City Permit final inspections upon work completion
- Take the extra mile to engage customers
**Skills**
- Proven customer support experience or marketing experience
- Strong phone contact handling skills and active listening
- Familiarity with QuickBooks and Excel are a plus
- Ability to adapt, proficiently respond to different types of personalities
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
**Salary**: $18 - $19.00 per hour + 10% commissions on sales
**Benefits**:
- Health insurance offered
- Dental insurance offered
- Vision insurance offered
- Paid time off after 1 year (13 days)
- Paid Holidays (Including Closed Thanksgiving & Christmas Day)
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
Pay: From $18.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
**Experience**:
- Customer service: 2 years (required)
Work Location: In person
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