Veterinary Receptionist

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Our Veterinary Receptionists (Front Desk / Client Service Representatives) are the face of the company. They are an essential part of the veterinary team, offering a listening ear, a consoling word, and a helping hand to our clients and patients.

In short, our Veterinary Receptionists play a key role in ensuring clients and patients are received and responded to with friendliness, professionalism, and in an orderly fashion.

Our veterinary hospital is a fun and welcoming environment - but like any veterinary facility, it can be a very busy place Excellent organization and time/priority management are therefore essential, as is a strong sense of teamwork, strong verbal and written communication skills with clients and co-workers, and empathetic listening.

**ESSENTIAL DUTIES & RESPONSIBILITIES**:

- Greeting visitors and directing them (and their pets) to the appropriate exam room or location, while also notifying veterinarians or other personnel of their arrival.
- Informing the veterinarians of any emergencies requiring urgent attention.
- Receiving payment and/or issuing invoices for treatment and prescribed medications after each consultation.
- Answering, assisting, and directing all incoming telephone calls to the appropriate parties in a professional and friendly manner.
- Scheduling upcoming patient visits and reminding clients of upcoming visits.
- Using veterinary practice management software to create and update patient records.
- Secure handling of confidential information.
- Clerical work such as typing, filing, shredding, and sorting paper or mail.
- Maintaining an orderly lobby and front desk area.
- Providing administrative support, when needed or assigned.
- Occasionally managing and ordering office supplies.
- Performing other duties, as assigned.

**MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, & ABILITIES)**:

- Bachelor's degree preferred, or equivalent combination of education, training, and experience.
- High school diploma or equivalent required.
- Fast and accurate typing skills.
- Excellent customer service skills, with a personable and empathetic disposition.
- Very organized, with excellent time and priority management skills.
- Demonstrated attention to detail.
- Ability to write routine reports and correspondence; ability to read and interpret documents such as work instructions and software manuals, etc.
- Ability to maintain confidentiality.
- Being on our team is fun and rewarding, but requires being a go-getter with tactful client communication skills and high respect for patients, clients, and fellow team members. We greatly value a positive attitude, collaborative spirit, and impeccable ethics. And of course, a love for animals is essential

**About Campeche Cove All Animal Hospital**:
Campeche Cove All Animal Hospital (CCAAH) is located in the beautiful island-city of Galveston, easily accessible to all parts of the island and other cities throughout Galveston County, plus a simple 45-minute drive to the bustling metropolis of Houston Our home-like facility has a beautiful outdoor deck that faces protected wetlands full of birds and wildlife. Just on the other side of the wetlands is the ocean, which is an easy 5-minute drive away We don't work overnight hours, and our facility houses radiography, dental radiography, cautery, and ultrasound equipment, as well as a high-speed dental unit and a well-equipped lab for blood, urine, and fecal analysis. We are locally-owned, with firmly established roots in the community. While the majority of our patients are companion animals (dogs and cats), we also see birds, exotic pets, and even occasional farm animals.