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Iad Uax Station Trainer

2 months ago

Dulles, United States Swissport International AG Full time

Overview:
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

**Job Summary**

The UAX Station Trainer will deliver, administer, and evaluate learning and development programs in accordance with the organization’s training and development plan to ensure management and staff acquire the skills and develop the competencies required, while ensuring company and customer service standards and policies are met.

While maintaining a high level of proficiency and certification in required operational functions, this role will deliver in person classroom instruction and/or virtual instructor led events, utilize and manage eLearning programs, and provide on the job coaching for both new hires and current employees.

This role will supervise On the Job Coaching activities to ensure Swissport (SPI), United Express (UAX) and local specific requirements are met while providing direction for all new hires until formally released to the operation to work independently.

The Station Trainer will utilize multiple systems to document delivered training, monitor and report compliance, and generate forecast reports to determining training needs. This role will be responsible for developing and executing processes to insure timely and efficient delivery of required training and follow through with compliance confirmation, reporting and documentation.

The expected pay rate is $22/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

**Job Responsbilites**
- Remain current on new developments and utilize new processes, or delivery methods from the Training, Learning and Development team so that the station training activities remain current and relevant
- Coordinate, schedule and deliver training and development programs that can be delivered in the form of in person individual or group instruction, classroom instruction, eLearning and/or virtual instructor led events
- Forecast and plan for new hire, recurrent and developmental training needs while maintaining on going communication and coordination with involved team members; Human Resources, Area Trainer(s), Training Manager, Area Training Manager, Operations Management, and others as required
- Assign, register or request applicable eLearning lessons/modules for new and current employees and follow up by monitoring and reporting progress as required
- Develop and execute processes to insure timely and efficient delivery of required training and follow through with compliance documentation, reporting and confirmation
- Maintain timely and accurate training records for all employees as required across multiple digital systems
- Generate, file, and maintain paper records of training where applicable
- Ensure a smooth transition to the operation for the new hires
- Proactively collaborate, communicate, and coordinate daily with fellow team members regarding daily tasks, goals, objectives, or challenges
- Deliver and document initial, recurrent, and developmental training and examinations in accordance with global and local standards
- Generate, deliver, and present regular training compliance and progress reports for initial, recurrent, and developmental training programs to station management or others in accordance with global and local standards as requested
- Generate and deliver training hour reports and rosters for initial, recurrent, and developmental training programs to station management and payroll or others in accordance with global and local standards as requested
- Evaluate and determine if individuals can safely, and satisfactorily complete tasks as trained in accordance with global and local standards prior to release into the operation to work independently
- Identify individuals unable to satisfactorily pass or safely perform required duties as trained and intervene as appropriate
- Provide support to Training, Learning and Development, Human Resources, Operational Management, and other teams as required
- Monitor and evaluate training programs and requirements of individuals and organizations
- Supervise the On-the-Job Coaching (OJC) program and serve as tier one support for certified On-the-Job Coaches
- Perform the duties of and function as an OJC Coach when needed
- Obtain and maintain required U

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