Program Manager

2 weeks ago

Logan Township, United States CTDI Full time

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

This position is responsible for measuring and driving the performance of an assigned customer program - this includes key performance metrics, production, quality, customer communication including formal presentation, and attaining the necessary technical support to ensure the success of the program. The ability to interpret and comprehend contract language is a plus for this position, as well as a background in fast paced production environment. Experience in the telecommunications or cable industries is preferred.

**Key Responsibilities**:

- Act as primary point of contact for the local customer on operational and performance issues.
- Monitor project performance to customer requirements and expectations.
- Issue regular reports on program performance.
- Coordinate work of various functional groups such as: operations, IT, quality and billing.
- Identify areas of non-conformance and develop remedial plans
- Manage inventory levels to ensure timely order fulfillment.
- Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources
- Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.

**Other Functions/Responsibilities**:

- Other duties as assigned

**Required Skills**:

- Must be an organized, detail oriented and self-motivated individual
- Strong analytical, problem solving and decision making skills
- Excellent communication and interpersonal skills.
- Have the ability to work both independently and as part of team.
- Flexibility to travel is required.

Required Experience
- B.S. Degree in Business, Project Management, Supply Chain or related discipline is required.
- 3-5 years Program, Project, or Operations Management experience in a fast-paced operation.
- 3+ years working in a distribution or forward logistics operation.
- Proficiency in MSOffice (Word, Excel, Power Point, Access and Project), report preparation and data analysis.
- PMP Certification preferred, but not required.
- Previous experience with quality systems a plus.
- Experience in the telecommunications or cable industries is preferred.
- CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination._

This position does not qualify for visa sponsorship.

**California Residents Only**:
**Communications Test Design, Inc. Employee Privacy Notice**
- Last updated January 1, 2023_

This Employee Privacy Notice (“**Privacy Notice**”) describes the collection, use, and sharing of your personal information through the course of your tenure with Community Test Design, Inc. (“CTDI,” “we,” “us,” or “our”) and its subsidiaries and affiliates.

**I.** **APPLICABILITY OF PRIVACY NOTICE**

This Privacy Notice applies to personal information collected from personnel of CTDI. The term “**personnel**” includes U.S. employees and those that work on a non-permanent basis, such a temporary and contract workers, independent contractors, consultants, and interns.

**HIPAA Notice**

**II.** **COLLECTION AND USE OF PERSONAL INFORMATION**

During the course of your tenure with CTDI, we collect personal information about you, as well as personal information related to your spouse, dependent(s), or family member(s) (collectively, “**dependents**”), where there is a legitimate reason to do so in connection with our relationship with you. To the extent we collect personal information on your dependents, you should inform your dependents that you are providing this information to us and why, and make sure that it is acceptable to them.

Through your tenure with CTDI, we will collect personal information to:

- **Administer reimbursements**: We collect, from you, your _identifiers_ (name and physical address), _financial information_ (bank account and routing number), and _corporate financial information _(CTDI-issued credit card), and details of travel or expenses incurred in connection with your tenure. We use this information to issue reimbursements.
- **Career Development**. We collect, from you, your _identifiers_ (name) and _professional information_ (federal identification authorizing work in the United States, licenses, cred

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