Project Manager

3 weeks ago

Remote, United States Glow Networks Full time

**Description**:

- Hands on and detailed oriented Project Manager with telecom background and experience in customer delivery and SW development projects
- Overall, looking for individuals with a “TELECOM-IT PM DNA” who take ownership and responsibility for their projects, work with mínimal supervision, and able to represent the client in front of the customer.

**For Core projects**:

- Projects may involve and require high level knowledge of Packet Core, VNF concepts, 5G, Cloud migration, and AWS integration and deployment as well as knowledge of IMS/SDL concepts and architecture and specifically the CMM, AMF, MME, SMSf, CFX5000, AAA, and strong preference on 5G and Cloud deployments.
- Special focus might include messaging services including MMSC, SMS-GW and MSA platforms.
- Projects might include green field deployments, expansion, migration, virtualization, upgrades, and Care work.

**For Business Application projects**:

- JIRA and Confluence experience is a plus.
- Experience with Big data, Artificial Intelligence, and Machine Learning projects could be a requirement.
- Device Management addresses a unified communications across the internet to manage a wide range of devices effectively, efficiently, and securely across multiple domains including mobile devices, home devices such as sensors/M2M, and other CPE (customer premises equipment).
- Nokia One Portal is a device management system and Nokia Hosted Deployment Services Platform offers a development and testing environment which is used before the SW is deployed into production.
- We are looking for PMs who could take leadership after the onboarding period and grow in the role technically and with soft skills. PMI PMP certification is a plus.

**Key responsibilities**:

- Manages customer program (collection of projects managed together for business benefits) or project* for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability.
- Contract might be defined as key project by BG / market. Delivers the operational and project single/multiple BG / BUs scope to the customer.
- Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
- Assures consistency among project financial, product and service forecast activities.
- Participates in pre-sales and sales process activities.
- Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.
- Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.
- Ensures project contract management process is initiated and executed.
- Defines the customization of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).
- Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
- Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
- Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.
- Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.
- Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls and reports KPIs defined in customer contract.
- Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.
- Conducts thorough risk management for all project risks and opportunities.
- Seeks to define new opportunities to expand and renew contracts with the customer.
- Leads the project team.
- Completes the project closure and / or handover as required.

**Delivery Projects might include pre-sales support (reviews of SoW), integration lab testing in both the client and/or Customer environments, and customer deployment (FOA and production).**

**Requirements**:

- Preferable telecom technical background, strong technical foundation, eagerness to learn a must.
- Strong leadership and able to manage high pressure situations
- Able to represent Nokia with skills in managing customer expectations and requests
- Experience with customer delivery and development projects in a telecom environment
- Training on Nokia Project Management and Analytics Tool (PMAT) will be provided
- Training on Nokia myERM tool will be provided.
- Onboarding “buddy” will be assigned to introduce the PM to the project team and processes
- It is expected the PM will take the leadership ro

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