Current jobs related to Veterinary Receptionist - Glen Allen - Springfield Veterinary Center

Overview:
**Springfield **Veterinary** Center **has an opportunity for a Full-Time **Veterinary Receptionist**

**Location**: 4416 Springfield Rd. Glen Allen, Virginia 23060

**Compensation**: $16.50 - $17/hr _(depending on experience)_

**Shift Details**: 4 (10) hour shifts Monday, Tuesday, Wednesday and Friday, with 1-2 Saturdays a month from 7:30am-12:30pm, in addition to a day off during the week you will also get a half day offered when working a Saturday.

**What We Offer**:
A dynamic and supportive team environment where collaboration and compassion are valued.

Opportunities for growth and advancement within our rapidly expanding practice.

Get the work-life balance you deserve with a great schedule

Competitive compensation and benefits package, including medical, dental, and vision coverage.

401K plan with company match

**About Us**:At Springfield Vet Center you're not just an employee; you're part of our family. We understand the importance of work-life balance and believe in supporting one another through thick and thin. Whether it's celebrating birthdays, organizing team outings, or simply lending a listening ear, we're here for each other like family.

We have a Positive Culture; we prioritize positivity in everything we do. From our daily interactions to our long-term goals, maintaining a constructive and uplifting atmosphere is at the core of our culture. We celebrate successes, learn from challenges, and always strive to lift each other up. We believe that great things happen when we work together. Collaboration is not just encouraged; it's ingrained in our DNA. By fostering an environment where everyone's voice is heard and valued, we achieve remarkable results as a team.

**Job Summary**:The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

**Responsibilities**:
**How you'll make an impact**:

- Maintain and uphold the Core Values and Mission Statement of MVP.
- Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
- Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
- Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
- Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
- Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
- Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
- Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
- Verify the eligibility of clients with charge accounts.
- Fill prescriptions refill forms and provide routine administrations instructions to clients.
- Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications:
**Required Knowledge, Skills and Abilities**:

- Demonstrated commitment to MVP core values.
- Computer knowledge required
- Working knowledge of veterinary terminology
- must be able to pronounce, spell, and know the meaning.
- Must have excellent spelling and grammar.
- Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
- Ability to display tact and respect with clients and team members, even when busy or hectic.
- Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
- Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values.
- Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees_._