Service Advisor

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Classic-Car Service Advisor. This poistion, will be responsible for providing exceptional customer service and ensuring the smooth operation of our automotive service department. This is a full-time position with competitive pay and benefits.

**Responsibilities**:

- Greet customers and provide them with a warm and friendly welcome
- Listen to customer concerns and accurately document their vehicle's issues
- Provide detailed explanations of recommended repairs or services to customers
- Prepare accurate estimates for repairs and communicate them to customers
- Schedule appointments and ensure timely completion of services
- Coordinate with technicians to ensure efficient workflow and timely completion of repairs
- Maintain accurate records of customer interactions, repairs, and services performed
- Process payments and handle cash transactions in accordance with company policies
- Provide exceptional customer service throughout the entire service process

**Requirements**:

- Previous experience in a similar role as a Service Advisor or in the automotive industry is preferred
- Strong mechanical knowledge and understanding of automotive systems and repairs
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using computer systems for invoicing, estimating, and record keeping
- Cash handling experience is required
- Knowledge of diesel engine repair, oil changes, tire services, brake repair, shocks/struts alignment, transmission repair, and auto estimating is highly desirable

Pay: $64,275.00 - $70,138.00 per year

Day range:

- Monday to Friday

Shift:

- 8 hour shift

Work Location: In person