Avp, Product and Service Delivery

4 weeks ago

Oakland, United States Altais Full time

**About Our Company**

At Altais, we’re looking for bold and curious clinicians and innovators who share our passion for enabling better health care experiences and revolutionizing the healthcare system for physicians, advanced care providers, patients, and the clinical community. At Altais, we’re building breakthrough clinical support tools, technology, and services to let doctors do what they do best: care for people. We invite you to join our growing passionate team as we change the game for the future of healthcare and enable the experience that people need and deserve. Altais family of companies include Brown & Toland Physicians, Family Care Specialists and Altais Medical Groups.

**About Your Team**

Are you looking to work with a high performing, fast growing and dynamic team focused on operational excellence in driving our products and services? We are 4,000+ physicians, working in over 40 cities throughout California, caring for more than 500,000 patients. If you are passionate about reshaping healthcare and want to work for a mission driven organization where new ideas and innovation are valued, then we would like to meet you.

**About Your Work**

Join our Health and Innovation team as the Associate Vice President, Product and Services Delivery, reporting to the Chief Health and Innovation Officer where you'll play a pivotal role in designing and delivering customer delight. Your role will involve responsibility for our Product and Services design and delivery model to design innovative, sometimes transformative, solutions delivered on time and with operational excellence.

As the Associate Vice President, Product and Services Delivery you'll work closely with our product leaders and stakeholders. Your responsibilities include ensuring consistency in approach, drive cross-functional collaboration, and ensure tight connection with operating teams critical to the support of all products and services. We seek individuals with a strong commitment to customer and patient-centered care and a passion for promoting health and wellness with our high quality product and services.

Are you a dynamic leader with a passion for turning ideas into reality? Join our team and drive the execution of cutting-edge projects that align with our vision and mission. This position is located in the California Bay Area. Currently, we were a primarily hybrid workforce where you will occasionally be asked to visit our Oakland City Center location.

**You will focus on**:

- Innovation Implementation: Take new ideas, products, and programs from concept to execution, aligning with company goals and customer needs.
- Development of Implementation Roadmaps: Develop comprehensive implementation roadmaps and project plans to guide the execution of new projects, outlining key milestones, timelines, and resource requirements.
- Team Leadership: Lead cross-functional teams responsible for executing new projects, holding team members accountable for project deliverables, and driving alignment towards project goals.
- Infrastructure Development: Collaborate with other teams to build the necessary infrastructure within the organization to support new programs, including identifying and implementing the right people, processes, and technology.
- Monitor and analyze key performance indicators, making data driving decisions to optimize deliver performance and customer satisfaction
- Drive continuous improvement initiatives to optimize processes, increase efficiency, and enhance the overall effectiveness of innovation implementation efforts.
- Track and analyze key product metrics, gather customer feedback, and iterate on features to improve product performance and user satisfaction
- Communicate product updates and progress to stakeholders, including executives, and team members, Create and manage the integrated product roadmap process across product and service lines, prioritizing features and enhancements based on customer feedback, market research, and business objectives.
- Develop pricing strategies that maximize revenue while remaining competitive in the market.
- Maintain ownership of the Profit and Loss (P&L) for the product and service delivery division, driving profitability and cost efficiency.
- Develop and implement processes and systems to streamline delivery operations and improve efficiency.
- Stay abreast of industry trends and best practices, continuously seeking opportunities for innovation and improvement.
- Collaborate with sales, marketing, and product development teams to align delivery strategies with overall business objectives.
- Represent the company in client meetings, industry events, and other relevant forums, showcasing our capabilities and fostering a positive brand image.

**The Skills, Experience & Education You Bring**
- Bachelor's degree in business administration, engineering, or a related field; MBA or advanced degree preferred.
- 7+ years of experience in a senior leadership role overseeing produ

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