Shipping Supervisor

3 weeks ago

Austin, United States RoadVantage Full time

**Shipping Supervisor**

**Job Descriptions**

**Reports to**:Director of Operations

**Department**:Operations

**Direct Reports**: Yes

**Exempt Status**:Non-Exempt

**Job Purpose**
The Shipping Supervisor will ensure compliance to all company and business policies and administer all open sales orders and ensure appropriate workflow while maintaining communication with all departments as it pertains to shipping needs. Responsible for training and development of shipping staff.

**Essential Job Functions**
- Manage and oversee all daily aspects of the Shipping Department
- Collaborate with Marketing Team and Sales Team on the production of marketing material
- Collaborate with Client Support to optimize processes affecting their workflow.
- Maintain and track inventory of all outgoing electronic equipment for company
- Track, resolve and update stakeholders of any issues with orders
- Receive and fulfill orders in a timely, efficient manner
- Manage internal and external customer relationships related to shipping needs
- Manage service agreements with print vendors, shipping partners, and all other POS vendors
- Manage and maintain office supply inventory
- Process incoming and outgoing mail
- Answer phone calls, provide online customer service
- Implement and maintain scalability of the department to handle incremental volumes of work
- Produce department monthly KPIs
- Coach, Train, and Develop Shipping Team
- Assist with daily internal office operations, ensuring office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts, and office systems

**Minimum Qualifications**
- Minimum 3 years experience managing/overseeing Shipping operations
- Team training, development, and management
- Ability to make decisions, resolve problems, prioritize assignments, and direct the workforce in an ever-changing environment.
- Strong working knowledge of receiving, put-away, pick, pack, ship, and inventory control practices, including discrepancy reconciliation, root cause analysis, and corrective action.
- Data Entry, Inventory Management
- General administrative and office duties
- Customer Service and issue resolution
- Immaculate attention to detail is a must
- The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons._

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