General Manager

4 weeks ago

Stockbridge, United States Red Lion Inn Full time

Position Overview:
The General Manager will successfully execute the operational strategy through sound leadership of all hotel activities in alignment with the mission, core values, standards and goals established by Main Street Hospitality. The General Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel, by accomplishing performance objectives focused on business revenues, guest and associate satisfaction, and effectiveness and efficiencies.

Essential Duties and Responsibilities:

- Lead the property’s operations teams-Rooms, Food & Beverage, and Facilities’.
- Works closely with the other Executive Committee members to ensure all financial, service standards, and employee engagement goals are met.
- Work with MSH Leadership on budget concepts (revenue, costs, etc.) for the entire property.
- Manage departmental labor & expenses by adhering to protocols, close monitoring and approval of purchase orders, accurate monthly forecasting, and comprehensive P&L reviews.
- Achieve stated objectives in outstanding guest service, guest experience and overall hospitality, employee satisfaction, sales, expenses, financial success, and owner relations.
- Assists in developing annual budget and action plans, including annual objectives.
- Reviews daily operating results and weekly forecasting and scheduling, taking immediate corrective action if required.
- Maintain high guest satisfaction scores, ensuring any guest concerns are addressed promptly and professionally.
- Partner with HR to determine workforce strategies-especially seasonal impacts, recruitment, hiring of all new staff, employee relations, disciplinary events, and development opportunities.
- Assist in the development and coordination of employee development plans and performance management.
- Provide day-to-day performance management guidance to line managers (coaching, counseling, career development, disciplinary actions).
- Coordinate, direct, and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial assets of the business, and maintain the building.
- Consistently deliver results that contribute to the mission and overall success of the hotel, by accomplishing performance objectives focused on business revenues, guest and associate satisfaction, and effectiveness and efficiencies.
- Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establishes and maintains preventative maintenance programs to protect the physical assets of the hotel
- Perform other duties as assigned to fulfill GM mission of top tier support of all hotel guests and employees.
- Maintain a strong presence in community public affairs and with local businesses by serving on a local non-profit board.

Required Qualifications and Skills:

- 3 plus years of Hotel General Manager experience required.
- Hospitality degree or certificate highly preferred, but not required.
- Strong hotel operations knowledge, including personnel and labor relations, building maintenance, and budget forecasting
- Flexible in schedule and willing to meet the demands of a 24-hour operation.
- Excellent time management skills with ability to meet deadlines and manage priorities.
- Excellent technical skills to include a variety of software platforms.
- Ability to work well under pressure, think clearly, quickly and make concise decisions.
- Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
- Proven ability to maintain a high degree of confidentiality.
- Excellent verbal and written communication skills with guests, staff, and members of the executive team.

Personal Characteristics:

- Warm and engaging personality with good communication (written and oral) and interpersonal skills with management, co-workers, vendors, and other parties.
- Must be able to keep composure in stressful situations.
- Self-confident and mature; able to manage systems, employees, and situations under pressure in a responsible professional manner.
- Self-sufficient with good analytical, administrative, and problem-solving skills.
- Good discretion and independent judgement in evaluating data and determining courses of action.
- Ability to interpret and implement management policies and operating practices.
- In order to be successful in this position, you will need to possess high energy, a high level of attention to detail, a passion for people and pride in following the progress and development of your employees and the property.

Work Authorization: Must be eligible to work in the United States.

EEO Statement: Main Street Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability s

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