Automotive Shop Manager

4 weeks ago

Lake Forest, United States Lang Racing Development Full time

Lang Racing Development is a small, independently owned BMW & European automotive repair shop in Lake Forest, CA. We are demanding, agile, fast-paced. We are a group of hardworking and self-motivated people working together to create an exceptional experience for our customers.

**Our work environment includes**:

- On-the-job training
- Casual work attire
- Growth opportunities

Lang Racing Development is seeking an experienced Automotive Shop Manager & Service Writer to join our team. If you are the type of person that wakes up looking for challenges, wants to solve problems, and is always looking to improve their workflow to improve efficiency, then we need you on our team.

**We have three separate but overlapping divisions**:

- Motorsports: Build, Maintain, Support cars we have built and Professional Road Race cars including Porsche and BMW as well as Prototypes like Norma, Wolf, Ligier, Ginetta.
- Service: Service and Repair normal street cars at a dealership quality level
- Engineering and Fabrication: Design and manufacture parts for cars and make parts and subassemblies to assist in the building of race cars.

This is a customer-facing position focusing on overall shop management and customer service, as well as providing light support to our Service Department. This position will also be responsible for ordering the correct parts and components for repairs, responding to customer inquiries and processing orders via our online webstore. You need to be able to think critically and have knowledge in multiple fields and the ability to learn quickly.

**Main Responsibilities**:

- Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.
- Be the liaison between our customers and our service team.
- Deliver exceptional customer service while listening and consulting customers.
- Be able to confidently recommend, advise and sell services.
- Create estimates, writing repair orders, and maintaining customer rapport and records.
- Following up with customers, services requested, estimated completion times etc.
- Overseeing and managing the service center’s scheduling and workflow
- Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
- Manage and process incoming orders from our online webstore.
- Overall cleanliness and organization of the facility.
- Other duties as assigned.

**Skills and Competencies**:

- Prior BMW & Porsche experience or certification required
- Have a thorough understanding of vehicle systems and functions.
- Computer skills - Spreadsheets, documentation programs, automotive software
- Equipment Maintenance
- Problem solving
- Estimating
- Product knowledge
- Customer service
- Safety management

**Personal Qualities**:

- Excellent verbal and written communication skills, customer service, and problem-solving skills, including the ability to maintain composure under stress.
- Highly professional and dependable.
- Self-motivated and able to work independently
- Must be a team player with a strong sense of commitment to the customer and team members.
- Desire for self-improvement and growth. We strive to grow as a team and have individual success goals.
- Critical thinking ability - look at a task or a problem and come up with a logical path to solving it
- Friendly with high energy and the willingness to go above and beyond.

**Minimum Job Requirements**:

- A strong understanding of European automotive technology and the automotive industry
- 5+ years of experience in a management/service writer role
- Experience with ShopMonkey, Shopify and QuickBooks
- Computer and point-of-sale proficiency
- Previous customer service experience
- Must have a clean driving record and a valid driver’s license
- High school diploma, GED, or equivalent.

**Pay**:$60-75k base DOE + Bonus Opportunities

Pay: $60,000.00 - $75,000.00 per year

**Benefits**:

- Paid time off
- Professional development assistance

Day range:

- Monday to Friday

Shift:

- 8 hour shift

License/Certification:

- Driver's License (required)

Ability to Commute:

- Lake Forest, CA 92630 (required)

Ability to Relocate:

- Lake Forest, CA 92630: Relocate before starting work (required)

Work Location: In person

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