Vacation Reservations Agent

2 months ago

Glen Burnie, United States Travel Advantage Network Full time

Position Summary: This position is responsible for driving sales and a flawless guest experience for Travel Advantage Network (TAN). Its primary function is to drive revenue and customer experience targets via inbound and outbound calls. This is a sales and customer service position that requires the ability to build customer loyalty while meeting and/or exceeding strict sales targets each month

Primary Goals and Responsibilities:

- Ability to make a strong 1st impression by building rapport over the phone with each client
- Strong ability to persuade clients through benefit-based selling to drive revenue targets
- Meet and/or exceed monthly revenue targets
- Assist clients via inbound/outbound calls daily to aid with booking travel or pending reservation
- Ability to learn and retain detailed portfolio of properties and operate a complex data base
- Accuracy is imperative along with multi-tasking while speaking with clients
- Remain current on all properties in the TAN portfolio, and promotions currently being offered
- Resell the value of the program to educate guests about all facets of their membership and the benefits
- Conduct “comfort” calls to address client concerns and increase client satisfaction and to reduce retention
- Prepare and maintain accurate up-to-date client records, detailing all account activity through web-based program

Secondary Goals and Responsibilities:

- Provide resolution to client inquiries contained in the Vacation Service/Web Feedback mailbox
- Assist clients with booking travel and/or existing reservations via web chat
- Assist clients via inbound/outbound calls daily with collecting maintenance fees in addition to payment arrangements

Education/Experience
- 1-2 years of experience in a Sales or Collections environment responsible for achieving a revenue target
- Call Center experience preferred

Computer Skills:

- Microsoft Word
- Data Entry

While performing the duties of this job, the employee is regularly required to sit, stand, walk, and talk; primarily on the phone/ at a desk for long periods of time.

Ask about Seasonal Positions that are available as well.

Pay: $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance

Experience level:

- 1 year

Shift:

- 8 hour shift

Supplemental pay types:

- Bonus opportunities

Weekly day range:

- Monday to Friday

Work setting:

- Call center
- In-person

**Experience**:

- Call center: 1 year (preferred)

Work Location: In person

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