Small Business Client Service Manager
6 days ago
About Us:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
Overview:
We are seeking a **Small Business Commercial Lines Account Manager** to join our growing team in our small business division. Can you deliver outstanding customer service? Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? This role might be just the right one for you We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement and will demonstrate the value Gallagher can provide.
**Responsibilities**:
- Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
- Secure existing business and drive the sale of additional services and lines of coverage.
- Communicate effectively with your buyer in the client organization as well as with day-to-day client representatives.
- Guide your team members in addressing a client’s risk management needs through consultative conversations.
- Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
- Conduct periodic audits to ensure your compliance to standards and service level.
- Maintain accurate client and policy data and documents within your Gallagher system.
- Use Gallagher's technology to improve productivity and quality.
- Effectively manage multiple competing priorities.
Qualifications:
**What skills will make me successful in this role?**
- Ability and desire to provide results
- Develop professional relationships with your internal and external partners
- Effective communication
- Utilize your resilient and adaptable mindset in the face of shifting priorities
- Eagerness to collaborate with all Gallagher teams and employees.
**Required**:
- Bachelor's degree with 1+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience.
- Property & Casualty Insurance License.
- Proficiency in Microsoft Office.
LI-TW1
LI-Hybrid
Compensation and Benefits:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
**Other benefits include**:
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
- And more...
**We value inclusion and diversity**
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will ma
-
Small Business Client Service Manager
2 weeks ago
Rolling Meadows, United States Gallagher Full timeAbout Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...
-
Small Business Client Service Manager I
2 months ago
Rolling Meadows, United States Arthur J. Gallagher & Company Full timeGallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture Client Service, Service Manager, Business, Manager, Retail, Client
-
Small Business Client Service Supervisor
2 months ago
Rolling Meadows, United States Arthur J. Gallagher & Company Full timeAdditional Information Client Service, Supervisor, Business, Remote, Service, Retail, Insurance
-
Client Service Manager
2 weeks ago
Rolling Meadows, Illinois, United States Gallagherbassett Full time** Client Service Manager** **** New Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations...
-
Client Service Manager
4 weeks ago
Rolling Meadows, United States Gallagherbassett Full time** Client Service Manager** **** New Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations...
-
Client Executive
2 months ago
Rolling Meadows, United States Arthur J. Gallagher & Company Full timeAs a Client Executive with Gallagher you will be responsible for the day-to-day account management for small to mid-sized clients. Apply your self-funded expertise to onboard, implement and manage open enrollment and claims issues with a variety of a Executive, Account Executive, Client, Producer, Insurance, Business Services, Management
-
Client Executive
2 weeks ago
Rolling Meadows, Illinois, United States Arthur J. Gallagher & Company Full timeAs a Client Executive with Gallagher you will be responsible for the day-to-day account management for small to mid-sized clients. Apply your self-funded expertise to onboard, implement and manage open enrollment and claims issues with a variety of a Executive, Account Executive, Client, Producer, Insurance, Business Services, Management
-
Senior Client Services Manager
2 weeks ago
Rolling Meadows, Illinois, United States Arthur J. Gallagher & Co. Full timeJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and...
-
Client Service Representative
2 months ago
Rolling Meadows, United States Arthur J. Gallagher & Company Full timeAssists Account Manager, Account Executives, Producers, Brokers in servicing designated group of clients or book of business as it relates to marketing, claims, administration, and sales. Typically assigned to accounts having less complex needs with Client Service, Representative, Customer Service, Retail, Insurance, Client
-
Client Services Representative
1 week ago
Rolling Meadows, United States Gallagher Full timeAbout Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...
-
Client Service Representative
2 weeks ago
Rolling Meadows, United States Gallagher Full timeAbout Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...
-
Senior Client Services Manager
4 days ago
Rolling Meadows, United States Gallagher Full timeIntroduction: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...
-
Client Service Representative
4 weeks ago
Rolling Meadows, United States Gallagher Full timeAbout Us: Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential,...
-
Client Service Manager Trainee
4 weeks ago
Rolling Meadows, United States Gallagher Full timeAbout Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...
-
Vice President, Client Services
4 days ago
Rolling Meadows, United States Gallagher Full timeIntroduction: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...
-
Client Service Manager Trainee
6 days ago
Rolling Meadows, United States Gallagher Full timeIntroduction: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...
-
Vice President, Client Services
3 weeks ago
Rolling Meadows, United States Gallagher Full timeAbout Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...
-
Business Intelligence Specialist Lead
2 days ago
Rolling Meadows, United States Gallagher Full timeAbout Us: Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 45,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or...
-
Client Representative
2 weeks ago
Rolling Meadows, United States Gallagher Full timeAbout Us: Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential,...
-
Client Representative
2 weeks ago
Rolling Meadows, United States Gallagher Full timeIntroduction: Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock...
