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Stock Associate

4 months ago

Middleton, United States LOFT Full time

**About us**: LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style.

Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe.

**Position Overview**:
Drives store revenue through proper shipment processing and merchandise control. Assists Leadership Team in organizing and maintaining the stock room, including back stock of merchandise, shipment and supplies. Supports store team in providing exceptional client service by helping where needed and keeping the selling floor, stock room, and desk replenished, organized, neat and clean.

**Primary Responsibilities / Accountabilities**:

- Embraces our values & sets an example through his/her behaviors
- Responsible for compliance with all ANN INC. practices and procedures
- Additional responsibilities as assigned by the Store Manager, Co-Manager, and Sales Leads

**Revenue Generation**:

- Ensure new product is on the floor and available to clients within 24 hours of receipt
- Processes merchandise into and out of stock room without error
- Protects company assets by following all Loss Prevention standards in the processing of shipment, transfer of product and maintenance of the back room organization
- Completes prices changes within Standard Operating Procedures (SOP’s) time frame

**Client Experience**:

- Provides excellent client service by anticipating the client’s needs, exceeding expectations, and adhering to the ANN INC. service standards
- Portrays a gracious, friendly, energetic and engaging manner and is at all times respectful and professional
- Takes ownership, solicits and incorporates feedback for professional growth and development - Consistently receives positive, unsolicited client feedback
- Communicates effectively with store management, store team and external clients in person, and over the phone
- Embraces our values and behaviors and inspires team by leading by example through his/her words and actions - Supports and environment of learning and trust by acting as a positive role model
- Is responsible for Compliance with all Company policies, practices and procedures and all federal, state, and local laws

**Operations**:

- Meets Company/Divisional merchandise processing expectations through time management, organization and adherence to ANN INC. Standard Operating Procedures
- Maintains a clean, safe store environment and back room organization by processing receipts and transfers efficiently, organizing merchandise by product category, and executing trnasfers, markdowns, Mark out of Stock (MOS), Distributed Order Maintenance (DOM), and Style Finder orders
- Completes opening/closing procedures and tasks as directed by Leadership Team with a client focus (e.g. replenishing merchandise; recovering the store and styling rooms; processing shipment including but not limited to: unpacking, hanging, steaming, cleaning including but not limited to: dusting, vacuuming, and removing trash; executing merchandising moves; marketing updates; and completing pricing changes.)
- Articulates and understands the difference between old and new receipts, organizes and processes them accordingly
- Executes transfers and processes end of season merchandise transfers, Mark Out Of Stock (MOS), Damages, repairs, Distributed Order Maintenance (DOM’s) and StyleFinder orders accurately and in a timely manner
- Adheres to Loss Prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect company assets
- Participates and assists in the preparation of the stores’ inventory
- Identifies and communicates supply needs to management
- Reports to work as scheduled; records time worked accurately by using ANN INC.’s Time and Attendance system; remains flexible to the needs of the business
- Follows all ANN INC. operational guidelines, processes, and procedures
- Reviews Bulletin Boards daily

**Technical Expertise**:

- Demonstrates a desire and ability to be learner responsible and navigates the ANN INC. computer learning systems
- Is proficient in using Distributed Order Maintenance (SOME’s) and StyleFinder to locate product for clients and processes transactions accurately
- Operates and understands he functions of the PDT
- Navigates through all functions on the ISP system related to merchandise management
- Operates phone, answering calls with an appropriate greeting, transferring and placing calls on hold
- Performs register transactions efficiently (e.g., sales, sends, returns, exchanges, payments)

**Product/Brand Management**:

- Understands and can clearly articulate the Company’s