Loa Case Manager I

2 weeks ago

Austin, United States CVS Health Full time

Support a service delivery model that reflects empathy and care for all colleagues and fosters an environment focused on the colleague experience
- Administer leave of absence requests under FMLA, State regulations and Company leave policies in accordance with federal and state regulations
- Utilize the myLeave system for leave of absence to ensure tasks and cases are completed according to federal and state regulations
- Review and analyze leave of absence requests that are not eligible for FMLA, State and / or Company leave policies to determine if the ADA is applicable. If request for a leave of absence does require a review for the ADA, update and assign the case for Reasonable Accommodation review
- Research and resolve tier 2 escalations and ensure the outcome and updates are documented and communicated timely
- Review, calculate and submit payment of paid time off for leave requests in accordance with FMLA, State regulations and Company leave policies
- Review, calculate and submit payment of the CVS Health Paid Parental Leave according to the policy
- Conduct colleague outreach calls at the start of a new leave request and at key intervals throughout the leave process to ensure colleague support through the leave
- Communicate with colleagues, leaders, and other key stakeholders to assist with questions on leave administration
- Work collaboratively with members of the LOA Team to ensure compliance, completing goals and putting the customer first
- All other leave of absence case management duties assigned by Case Management Lead and / or other key members of the myLeave team
- A strong commitment to Customer Service as exemplified by behaviors and disposition
- Ability to work independently and as part of a team environment
- Excellent written, verbal and listening skills to reflect a friendly, positive disposition
- Demonstrated ability to maintain work in the strictest of confidence
- Strong organizational and data entry skills with a strict attention to detail
- Ability to plan and prioritize workloads, both independently and in a team environment with mínimal supervision
- Demonstrated ability to think strategically and creatively toward continuous improvement of operations both technically and functionally
- Ability to consistently and efficiently follow through on problems to provide resolution that is satisfactory to the customer
- Demonstrated ability to multi-task while consistently meeting deadlines
- Proficiency with MS Office Products
- Regular and predictable attendance is required

Required Qualifications:

- 1+ year of customer service or office experience

Preferred Qualifications:

- 1+ years of FMLA, State Leaves, Disability, or HR experience

**Education**:

- High School Diploma or GED

**Pay Range**

The typical pay range for this role is:
$18.50 - $37.02

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

  • Case Manager I

    2 months ago

    Austin, United States Compex Legal Services Full time

    Compex Legal Services is looking to hire a full-time Case Manager - I. This key position reports to the Director of Records and will help with providing a full range of administrative support and more! **Who we are**: Compex is the nation’s leading record retrieval provider. We serve thousands of law firms and the largest insurance carriers to provide...

  • Case Ready Operations Manager

    4 weeks ago

    Austin, United States Case Works LLC [158794] Full time

    Job DescriptionJob DescriptionDescription:About Case WorksCase Works, LLC is the nation’s leading case development and management solutions provider for mass tort and personal injury law firms and their funding partners. Privately held and headquartered in the greater Austin, Texas metro area, Case Works deploys advanced technical and analytic systems and...

  • Case Ready Operations Manager

    3 weeks ago

    Austin, United States Case Works LLC [158794] Full time

    Job DescriptionJob DescriptionDescription:About Case WorksCase Works, LLC is the nation’s leading case development and management solutions provider for mass tort and personal injury law firms and their funding partners. Privately held and headquartered in the greater Austin, Texas metro area, Case Works deploys advanced technical and analytic systems and...

  • Case Manager I

    2 months ago

    Austin, United States Compex Legal Services Full time

    Compex Legal Services is looking to hire a full-time Case Manager - I. This key position reports to the Director of Records and will help with providing a full range of administrative support and more! Who we are: Compex is the nation’s leading record retrieval provider. We serve thousands of law firms and the largest insurance carriers to provide record...

  • Case Manager I

    3 weeks ago

    Austin, United States Compex Legal Services Full time

    Compex Legal Services is looking to hire a full-time Case Manager - I. This key position reports to the Director of Records and will help with providing a full range of administrative support and more! Who we are: Compex is the nation’s leading record retrieval provider. We serve thousands of law firms and the largest insurance carriers to provide record...

  • Case Manager I

    2 months ago

    Austin, United States Compex Legal Services Full time

    Job DescriptionJob DescriptionCompex Legal Services is looking to hire a full-time Case Manager - I. This key position reports to the Director of Records and will help with providing a full range of administrative support and more!Who we are:Compex is the nation’s leading record retrieval provider. We serve thousands of law firms and the largest insurance...

  • Case Manager I

    3 weeks ago

    Austin, United States Compex Legal Services Full time

    Job DescriptionJob DescriptionCompex Legal Services is looking to hire a full-time Case Manager - I. This key position reports to the Director of Records and will help with providing a full range of administrative support and more!Who we are:Compex is the nation’s leading record retrieval provider. We serve thousands of law firms and the largest insurance...

  • Case Manager I

    7 days ago

    Austin, Texas, United States Compex Legal Services Full time

    Job DescriptionJob DescriptionAre you ready to make a real impact in the legal field? Well, you're in luck Compex Legal Services is looking to hire a full-time Case Manager to join our innovative team. Reporting directly to the Director of Records, you'll be essential in delivering exceptional administrative support to our valued clients.About Us:Compex is...

  • Senior IT Solutions Engineer I

    1 month ago

    Austin, United States I-Con Technology Full time

    Now Hiring Senior IT Solutions Engineer I ICON is looking for an accomplished Senior IT Solutions Engineer I to join the Corporate IT department and provide technical leadership and expertise across the whole organization. As a Senior IT Solutions Engineer, you will be working closely with IT Operations, Cyber Security and Data Strategy teams to drive...

  • Field Case Management Nurse

    4 weeks ago

    Austin, United States Ethos Risk Services Full time

    Job DescriptionJob DescriptionEthos is looking for a full time Case Manager Nurse!This position performs case management for workers' compensation claims based on review criteria and protocols in accordance with state and regulatory agency compliance. This is a position that requires critical thinking and problem-solving skills with effective written and...

  • Field Case Management Nurse

    3 weeks ago

    Austin, United States Ethos Risk Services Full time

    Job DescriptionJob DescriptionEthos is looking for a full time Case Manager Nurse!This position performs case management for workers' compensation claims based on review criteria and protocols in accordance with state and regulatory agency compliance. This is a position that requires critical thinking and problem-solving skills with effective written and...

  • Case Manager I

    2 weeks ago

    Austin, United States Compex Legal Services Full time

    Are you ready to make a real impact in the legal field? Well, you’re in luck! Compex Legal Services is looking to hire a full-time Case Manager to join our innovative team. Reporting directly to the Director of Records, you'll be essential in delivering exceptional administrative support to our valued clients. About Us: Compex is the nation’s leading...

  • Case Manager I

    3 weeks ago

    Austin, United States Compex Legal Services Full time

    Job DescriptionJob DescriptionAre you ready to make a real impact in the legal field? Well, you’re in luck! Compex Legal Services is looking to hire a full-time Case Manager to join our innovative team. Reporting directly to the Director of Records, you'll be essential in delivering exceptional administrative support to our valued clients.About...

  • Case Manager I

    3 weeks ago

    Austin, United States Compex Legal Services Full time

    Job DescriptionJob DescriptionAre you ready to make a real impact in the legal field? Well, you’re in luck! Compex Legal Services is looking to hire a full-time Case Manager to join our innovative team. Reporting directly to the Director of Records, you'll be essential in delivering exceptional administrative support to our valued clients.About...

  • Travel Nurse RN

    4 weeks ago

    Austin, TX, United States TotalMed Case Management Staffing Full time

    TotalMed Case Management Staffing is seeking a travel nurse RN Case Management for a travel nursing job in Austin, Texas. Job Description & Requirements Specialty: Case Management Discipline: RN Start Date: ASAP Duration: 13 weeks 40 hours per week Shift: 10 hours, days Employment Type: Travel We are seeking a Case Manager-Registered Nurse for...

  • Case Manager I

    2 weeks ago

    Austin, United States Compex Legal Services Full time

    Job DescriptionJob DescriptionReady to make a real impact in the legal field? Compex Legal Services is looking to hire a full-time Case Manager to join our innovative team. Reporting directly to the Director of Records, you'll be at the heart of our operations, delivering exceptional administrative support to our valued clients. You'll have the...

  • Director Case Management

    4 weeks ago

    Austin, United States HCA Healthcare Full time

    Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Director Case Management opening with St. Davids Medical Center today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsSt. Davids Medical Center, offers a total rewards package that supports the...

  • Customer Success Manager

    1 week ago

    Austin, Texas, United States Ursus Inc Full time

    JOB TITLE:Customer Success Manager (Spanish/LOA)LOCATION:REMOTE - MST andCSTPAY RANGE:$44-$54/hrDURATION:5 monthsCOMPANY:Our client a Fortune 500 Software Organization is seeking a Customer Success Manager (Spanish/LOA) to bring onto the team.Duties:The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success...

  • Case Manager RN

    6 days ago

    Austin, United States Kindred Healthcare Full time

    Case Manager RNAt Cornerstone It Starts With Me. Our commitment is to deliver excellence and an empathetic human experience to every patient, every family member, every employee, every time. We do this through our Core Values which help in guiding our work every day. Job Summary: The Case Manager II coordinates and facilitates the care of the patient...

  • Case Manager RN

    4 days ago

    Austin, United States Kindred Healthcare Full time

    Case Manager RN At Cornerstone It Starts With Me. Our commitment is to deliver excellence and an empathetic human experience to every patient, every family member, every employee, every time. We do this through our Core Values which help in guiding our work every day. Job Summary: The Case Manager II coordinates and facilitates the care of the patient...