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Store Manager

4 months ago

Rockaway, United States All in Adventures Full time

**AREA STORE MANAGER**

**We're looking for an upbeat, passionate, service-oriented individual to join our team as an Area Store Manager overseeing two (2) escape rooms in Rockaway, NJ (Townsquare Mall) and E. Brunswick, NJ (Brunswick Square Mall)**

When people ask us what we do as a company, we simply reply by saying "we connect people through shared, interactive fun".

All in Adventures was launched in 2014 with a simple mission: to connect families, friends, coworkers, students, and a host of others together through shared fun in a socially interactive environment. Visiting guests get the chance to either become real-life mystery detectives, game show contestants, axe throwers, or interactive room champions. Today, the brand has grown to roughly 28 locations offering a wide variety of family-focused, experiential game activities. In 2018 we were voted World's Best Escape Room and have even been featured on an episode of the Real Housewives of Atlanta.

We're on a mission... to become the leader in providing an interactive and engaging entertainment experience through exceptional guest service, game experience and value and we can’t do that without a great Area Store Manager leading the charge.

We are currently looking for a sharp, enthusiastic, full-time **AREA** **STORE MANAGER** to join our super engaged, guest-centric team of leaders. This isn’t your typical store manager role. As a store leader with AIA, your primary goal is “to facilitate fun” by constantly servicing visiting players as they arrive for their reserved game times. In addition, you will recruit, hire, develop and lead a team of 7 - 8 part-time Associates to drive and achieve team/company goals.

This is a great opportunity for anyone excited for the chance to grow and develop with a company that is looking to change the face of how people interact socially through live games and activities. If you are looking for a new role with tons of variety... **this is the job for you**:
**WHAT WE’RE LOOKING FOR IN OUR STORE LEADERS**:

- Manage the day-to-day operations and financial success of the store including growing sales through local store marketing efforts and being super responsive to large group sales inquiries/leads
- Inspire your team to achieve success by promoting and selling all AIA game services and promotional offers
- Drive the engagement and development of your store team of associates to ensure store revenue and other key performance metrics are met
- Represent the All In Adventures brand in a friendly and professional manner during every customer/employee interaction
- Enthusiastically greet new guests as they arrive for their scheduled appointments, or simply stop in to inquire about the experience
- Use excellent verbal skills as you provide information to guests about the overall game experience, room options, and safety rules
- Even if they beg, don’t give away clues - simply help our guests get moving again by providing a (teeny-tiny) hint
- Be there to support, encourage and affirm their game strategy as they exit their rooms - plus invite them back in the future
- Have an open ear to any guest(s) who happens to express any dissatisfaction with their experience; resolve their grievances with the company’s mission statement top of mind
- Guide the daily operation of the facility, including the quick, sanitizing, and accurate recovery of each game room immediately after use
- Lead your team through the process of arranging furniture, backdrops, props, or window displays, as outlined by company standards
- Ensure signage, written game clues, etc. reflect appropriate changes in themed promotions and upholds company guidelines
- Perform daily opening/end-of-day register tasks

**WHEN YOU BECOME ONE OF OUR STORE LEADERS, YOU**:

- Show Great Attention to Detail
- Communicate Effectively
- Display Outstanding Customer Care
- Drive the 4 Rs (Revenue, Rewards, Reviews & Operational Responsibilities)
- Make Quality Decisions
- Delegate Tasks
- Demonstrate the Utmost Professionalism
- Develop & Engage Your Team
- Motivate & Manage Team Performance
- Instill Trust/Show High Integrity
- Possess A Positive “All In” Attitude

**REQUIREMENTS FOR CONSIDERATION **... (DON’T **OVERLOOK** THESE IMPORTANT CLUES)
- High School diploma (some college preferred)
- 2 - 3 years of previous supervisor or management experience
- Able to lift up to 50lbs
- Must pass company background screen and reference check
- Able to work a flexible schedule, including nights, weekends, and holidays
- Must have reliable transportation
- Possess an “ownership” mentality
- Ability to adapt to a fast-paced work environment
- Solid problem-solving skills
- Excellent verbal and written skills
- Proficiency with Google Office tools
- Multi-tasking capability and time management skills

**JOIN OUR TEAM AND YOU’LL ENJOY**:

- **A Fun/Casual, Family-Friendly Workplace**:

- **Collaborative, Engaged Co-Workers**:

- **Work-Life Balance **(St