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Customer Service Representative Iii

4 months ago

Manchester, United States City of Manchester, NH Full time

**About Us**:
Welcome to the City of Manchester Career Portal. Thank you for your interest in joining our team. We recognize that our employees are the foundation for our success.

Our **Mission **is to attract, retain and develop the best, most qualified employees for City Government. We strive to improve productivity and promote quality performance of every employee.

The City of Manchester is an Equal Opportunity Employer and complies with all applicable federal, state and local laws regarding employment.

EQUAL EMPLOYMENT OPPORTUNITY The City of Manchester is committed to the full utilization of all human resources and to a policy of equal employment opportunity. The City will not discriminate against its employees or applicants for employment on criteria that includes, but is not limited to, race, color, gender, age, national origin, religion, marital status, sexual orientation, gender identity, results of genetic testing, physical or mental disability or veteran status.

**Customer Service Representative III - Planning** (Open Positions: 1)**:
**Department**: Planning
- **Job Status**: Full-Time
- **Shift**: 8:00 AM - 5:00 PM
- **Days Worked**: Mon., Tue., Wed., Thu., Fri.
- **Hour Per Week**: 40
- **Rate of Pay**: Pay Range $17.67 - $25.15/hr - plus comprehensive benefits package
- **Status**: Open until filled**Grade 13**

**Must like working in a Fast-Paced Environment and must be able to Multi-Task.**

**General Statement of Duties**

Performs a variety of high level clerical and information dissemination services for employees and visitors within City government; performs directly related work as required.

**Examples of Essential Work**
- Answers department telephone calls and radio communications, receives and greets visitors to the department and provides information to callers and visitors or refers callers and visitors to other appropriate departments or City personnel;
- Answers customer questions requiring detailed programmatic knowledge of Department(s) operations;
- Greets visitors to the City, answers programmatic questions, distributes literature on local government activities and/or referring individuals to designated City personnel or other City departments or outside agencies as necessary;
- Supervises, trains, evaluates and coordinates the work of other designated office personnel;
- Follows up on complaints from customers involving processing of complaints and gathering information from several Departmental and/or intra-Department sources;
- Compiles and archives key information on Department and/or City operations as necessary;
- Prepares correspondence, lists and other documents on computer;
- Gathers, assembles, updates, distributes and/or files a variety of information, forms, records and data as requested;
- Receives cash for designated items, makes appropriate change and reconciles cash drawers;
- Dispatches information to key Departmental personnel as necessary;
- Distributes incoming mail to all appropriate City departments;
- Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions;

**Acceptable Experience and Training**
- Graduation from High School or possession of a GED; and
- Considerable experience in general office operations; and
- Considerable experience in customer service preferred; or
- Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.

**Additional Qualifications**
- **Knowledge of Building Construction a plus.