Jamba 855 - General Manager - Royal Palm Beach, Fl
4 weeks ago
**Title: General Manager**
**Reporting Relationship: District Manager**
**Primary Role**:
A General Manager (GM) is responsible for the overall operations, guest experience, sales performance and execution of brand excellence in a store. A GM is accountable for maximizing the sales and profits of the store while providing exceptional level of customer service and developing strong Team Members and Leadership Team-Shift Leaders (SL) and Assistant Managers (AM) where applicable.
**Essential Functions**:
- Provides the direction, leadership and communication necessary to achieve sales results and operating plan goals for the store. Ensures the store’s Leadership Team provide the same to the store Team Members.
- Achieves store quantitative objectives including: sales, labor, COGS and expense management.
- Facilitates Training programs for Team Members and Leadership Team as well as related workshops and certification events.
- Communicates all store issues, concerns and needs to the District Manager.
- Maintains and models operational excellence in the store.
- Responds to directives in an accurate and timely manner and ensures the same compliance of the store team.
- Recognizes and rewards outstanding performance of store Team Members and Leadership Team.
- Demonstrates exceptional leadership behaviors.
- Executes other duties as assigned.
**Guest Service**
- Strives for the ultimate in-store customer service experiences and impressions. Maintains excellent customer service metrics.
- Ensures stores have adequate shift coverage at all times, while adhering to scheduling and labor guidelines.
- Oversees the recruiting, hiring and training practices to ensure quality of store staff.
- Trains store Leadership Team to successfully handle service issues and intervene when necessary.
- Motivates and mentors Team Members on providing guests with product suggestions and information.
- Educates and engages the community and store customers on all of Jamba’s products and services.
**Operations**
- Adheres to and has knowledge of all company policies and procedures.
- Maintains impeccable standards concerning store maintenance, housekeeping and supplies.
- Regulates the ordering of supplies in a timely and cost effective manner.
- Coaches, counsels and directs Team Members & Leadership Team. Leads the team in the execution of Jamba BOOST Service Standards to create an excellent guest experience.
- Leads and manages shifts while acting as manager in charge of store. Deploys Team Members as required to meet business demands and make necessary staffing decisions.
- Communicates clearly, concisely and accurately in order to ensure effective shift operations and the overall operations of the store.
- Follows all food safety, cash handling and operations procedures and policies and ensures that store Team Members are in compliance.
- Ensures that all Team Members have mastered the store stations, meeting the Jamba operating standards.
- Coordinates, manages and participates in off-site program guest visits and deliveries
**Human Resources**
- Trains and on-boards new staff on front
- and back-of-house procedures.
- Provides constructive performance feedback to all store Team Members and Leadership Team.
- Validates trainee readiness for his/her intended position and recommends appropriate course of action.
- Responds to management performance through reviews and objectives.
- Recruits and maintains a pipeline of qualified Team Members to meet the store operation’s needs.
- Facilitates company-wide learning initiatives as directed by the Learning and Development department.
**Business Management**
- Creates a store plan that supports the execution of area and company-wide initiatives to achieve both operational excellence and business results. Follow up consistently to ensure accountability to plans.
- Utilizes financial tools and analyze financial reports to identify and address trends and issues in sales and performance.
- Provides the direction and communication necessary to achieve sales results and store operating plan goals.
- Exhibits expert knowledge of the store trade area and the community. Engages and educates the community and the trade area on Jamba’s Customer Value Proposition.
- Analyzes financial data to build on strengths, support weak areas and note any unusual occurrences. Trains Leadership Team in recognizing and influencing their business by understanding financial reports and acting on the knowledge. Ensures that all productivity numbers, sales and budgets are consistently met.
**Experience/Requirements**:
- 2-4 years management experience within a food/retail company
- High School Diploma or commensurate Jamba experience required, College Degree preferred
- Must be able to work 50 hours per week; must be available to work variable shifts (opening, mid-day and closing) from week-to-week, minimum one closing shift a week and maximum one weekend off a month
- Intermediate computer proficie
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