Checkout Coach

Checkout Coach / Front End Team Lead ensure effective and profitable operations of the Front End department through sales maximization and employee growth. Checkout Coaches ensure customers receive polite, friendly service; are responsible for scheduling of the department; ensure department is compliant with company standards and all state and federal laws; train and develop department Team Members; and implement and maintain an in-store culture that ensures growth.

The Checkout Coach / Front End Team Lead reports directly to the Assistant Store Manager of Customer Experience and Store Manager.

PRIMARY ROLE:

- Provide exceptional Customer Service
- Product Ordering / Inventory Control
- Writing Schedules / Managing Staff / Training
- Reconcile Invoices and Financials / Financial Comprehension
- Quality Assurance
- Oversees and supervises all Front End cashiers.
- Assists in checkout, clears computers or registers when necessary.
- Resolves all customer disputes or problems.
- Assists in bagging merchandise.
- Opens or closes checkout lanes based on the customer checkout load or lines.
- The team member ensures that all company initiatives are being carried out by the carriers (Donation Requests Programs, Choice Rewards Program, Shrink Initiatives, etc.)
- Oversees total store floor maintenance program throughout the day and evening hours, parking lot sanitation, and restroom compliance

QUALIFICATIONS:

- Must be authorized to work in the US.
- Must be able to read, write, communicate, and understand in order to complete job duties in a satisfactory manner and to comply with Company policies and safety regulations.
- Must be at least 18 years old
- Ability to lift 10lbs. to 50lbs. occasionally
- Knowledge of Front End operations
- Ability to supervise people, including: training and development; resolving workplace issues in a fair and consistent manner; and maintaining positive Associate morale
- Effective interpersonal skills
- Demonstrate the ability and willingness to learn multiple tasks and technical requirements on the job
- Effective communication, customer service, and selling skills
- Ability to bend, kneel, stand, push/pull stock carts and operate a pallet jack for extended periods of time

Pay: $14.00 - $18.00 per hour

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance

Shift:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift

Weekly day range:

- Monday to Friday
- Weekends as needed

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Ability to Relocate:

- Easton, PA 18045: Relocate before starting work (required)

Work Location: In person