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Product Expert

3 months ago

Pleasanton, United States Veeva Systems Full time

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

**The Role**

**What You’ll Do**
- Manage and support partners who are developing integrations between Veeva products and third-party solutions - ensure integrations meet Veeva best practices and customer expectations
- Be an expert on Veeva’s products, best practices for integration and APIs
- Help determine and document the criteria that will ensure a partner is technically a good fit, fills product gaps, and delivers quality integrations
- Ensure partners meet technical and product focused criteria necessary to create a quality, certifiable integration for joint customers
- Own the certification process and guide partners through certification
- Help develop partner training, requirements, best practices and certification documents in collaboration with product teams and other stakeholders
- Act as liaison between Veeva and partner product teams and other stakeholders to ensure effective partnership and quality products
- Manage and support partners who are developing integrations between Veeva products and third-party solutions - ensure integrations meet Veeva best practices and customer expectations
- Be an expert on Veeva’s products, best practices for integration and APIs
- Help determine and document the criteria that will ensure a partner is technically a good fit, fills product gaps, and delivers quality integrations
- Ensure partners meet technical and product focused criteria necessary to create a quality, certifiable integration for joint customers
- Own the certification process and guide partners through certification
- Help develop partner training, requirements, best practices and certification documents in collaboration with product teams and other stakeholders
- Act as liaison between Veeva and partner product teams and other stakeholders to ensure effective partnership and quality products
- Collaborate with leaders across all departments to provide a seamless experience and value for both customers and partners
- Represent the Veeva product team as an expert on Veeva and partner technology and the integrated solutions
- Configure and provision sandbox environments
- Help troubleshoot and support partner questions and issues
- Manage partner integration related FAQ’s, documentation, message boards, etc.
- Work with stakeholders to launch partner integrations and roll out them out to internal and external stakeholders: training, demos, first line of support to all areas of the organization including Sales, SQA, Training, Development & Services
- Ensure customer success through quality of product integrations and partnerships

**Requirements**:

- Excellent verbal and written communication skills
- Exceptional program management, analytical, and organizational skills
- 3+ years experience in a Product Management, life sciences focused consulting, or similar role
- 3+ years experience in customer or partner facing role
- Demonstrated experience in managing multiple ongoing projects with many cross-functional dependencies
- Ability to collaborate across teams and organizations
- Ability to understand and communicate technical requirements, preferences, and limitations to both business and technical audiences
- Experience in obtaining and synthesizing customer and partner feedback from various sources, assessing root needs, and integrating that information into a cohesive design
- Ability to understand and communicate architectural requirements, preferences, and limitations
- Hands on with tools auditing, analyzing, and instrumenting API usage to determine technical and operational requirements
- Bachelor’s degree or higher
- Exposure to the following technologies:

- XML
- SQL
- REST/SOAP
- Java

**Nice to Have**
- Experience with pharma industry
- Experience with marketing automation (e.g. Adobe, Salesforce) software
- Experience with Veeva Vault

**Perks & Benefits**
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program

**Compensation**
- **Base pay: $55,000 - $175,000**:

- The salary range listed here has been provided to compl