Community Home Lending Advisor

2 weeks ago


Houston, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
You have a passion for enabling the dream of homeownership and use your knowledge to build deep relationships within the community.

As a Community Home Lending Advisor, you have an opportunity to deliver strong production results and support customers, with a particular focus on customers in low-and-moderate income and minority communities, in achieving their dream of homeownership. You will rely on your excellent interpersonal skills and dedication to provide exceptional customer service allowing you to build long-term relationships with customers inside the branch, outside the branch, and within the community. You will serve as the primary point of contact throughout the originations process, focusing on the relationship, not just the sale.

**Summary**

You will take a lead role in creating an outstanding customer experience for home buyers. You won’t be alone: your colleagues will provide you support as you partner with other specialists such as Affordable Lending Relationship Managers, Community Relationship Bankers, and Community Relationship Managers, ensuring customers have access to experts who can help them with specialized financial needs. You will support current clients and continually acquire new clients by actively seeking referrals inside and outside the branch and through external sources like realtors, nonprofits, consumer groups, housing agencies, and others.

**Job responsibilities**
- You will provide expert customer service by maintaining contact with existing mortgage customers, following up regularly throughout the process, exploring opportunities and future needs, verifying value and satisfaction, asking for referrals, and solidifying the customer relationship with Chase.
- You will be knowledgeable about Chase products, their advantages, and characteristics, as well as local housing assistance programs and grants to assist customers in qualifying for down payment and closing cost assistance.
- You will produce high quality loans by gathering all the information required while ensuring compliance with current lending guidelines and Chase policies to manage risks and customer expectations.
- You will establish trust, loyalty, and satisfaction by partnering with customers to identify and recommend the best product solution for each customer through your understanding of customer’s needs and interests, working together to solve problems.
- You will identify the best product solution for each customer by asking the customer questions about needs and interests while following up on statuses to ensure deadlines are met and issues are escalated when needed.
- You will continue to build long-term relationships by identifying and continually engaging with pipeline of customers “not yet ready” for homeownership through the education and counseling process until ready to apply.

**Required qualifications, capabilities, and skills**
- A Bachelor's degree or equivalent work experience in sales and/or real estate required.
- Five years of proven mortgage sales experience required including strong product, credit, and mortgage process knowledge and an understanding of Federal Housing Administration (FHA), Veterans Administration (VA), Federal National Mortgage Association (FNMA), and Federal Home Loan Mortgage Corporation (FHLMC) guidelines Unique Requirements, and low-down payment products. (Regional Management approval required for internal Home Lending Advisors who have been in their position for less than one year.).
- Knowledge of real estate market in local area and the ability to build new external referral sources and networks (e.g., realtors, nonprofits, community groups, civic/professional organizations required).
- Track record of customer satisfaction as demonstrated in customer satisfaction scores and customer comments.
- Your superior written and verbal communication skills will be used preparing and presenting in your community outreach when providing homeowner education and demonstrating knowledge while working with community-based nonprofits, community groups, consumer advocacy groups, and civic/professional groups.
- Intermediate PC skills in a Windows environment required.
- English/Spanish Bilingual required

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

**ABOUT US**
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financ


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