Lead Patient Service Representative

1 month ago

Pawcatuck, United States Backus Hospital Full time

**Description**

**Job Schedule**: Full Time

**Standard Hours**: 40

**Job Shift**: Shift 1

**Shift Details**: Clinic hours are 7a to 7p, Days and evenings are required

Work where** every moment matters.**

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges. We offer over 30 outpatient locations with a variety of specialists, including oncology, women's health, sports medicine, physical therapy, occupational therapy and speech language, we are known for our commitment to high quality, customer focused outcomes.

**Position Overview**:
The Lead Rehab Patient Service Representative serves as resource and mentor to Patient Service Representatives and provides guidance and coaching for improved performance. Provides training to new employees or for new tasks to existing employees. Responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience. Responsible for Patient Scheduling, Pre-Registration, Registration, Insurance Verification, Insurance Authorization, and ensures patients have been cleared for Rehab Outpatient office visits. Requires understanding of Rehab procedures, and patient history requirements for Rehab procedures.

**Regular travel between Rehab Outpatient sites required (Norwich, Colchester, Waterford, Pawcatuck and Mystic).**

**Responsibilities**:

- Provides training to new employees or for new tasks to existing employees;
- Serves as resource to colleagues on issues/questions and provides guidance;
- Coaches for improved performance by providing appropriate feedback
- Provides coaching and training to Patient Service Representative Staff.
- Travels between Rehab Outpatient sites regularly
- Track metrics for sites and report out on key metrics during weekly huddle. May update dashboard as necessary.
- Meet one-on-one with Patient Service Representatives regularly
- Plan content/present for PSR newsletter and PSR meetings to educate PSRs on changing insurance processes.
- Provides support to Front desk/reception area and provides general administrative support
- Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit
- Reviews daily report of appointment confirmations to ensure accurate schedule and appropriate communications with patients
- Collects co-payments and office charges as needed and explains office payment billing policies to patients

**Qualifications**
- High school diploma or equivalent

**Experience**:

- Minimum of 3 years' experience as a Patient Service Representative or similar role
- Epic experience preferred.
- Strong working knowledge of insurance requirements
- Solid working knowledge of Microsoft Office software.
- Basic working knowledge of medical terminology.
- Ability to travel independently to satellite offices with or without advanced notice.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees
- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is **your moment**.

  • Lead Patient Service Representative

    2 weeks ago

    Pawcatuck, United States Hartford Healthcare Full time

    Work where* every moment matters.* Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in...

  • Lead Patient Service Representative

    2 weeks ago

    Pawcatuck, United States Hartford Healthcare Full time

    Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Clinic hours are 7a to 7p , Days and evenings are required Work where every moment matters. Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become...

  • Float Member Service Representative

    3 days ago

    Pawcatuck, United States Charter Oak Federal Credit Union Full time

    FLOAT MEMBER SERVICE REPRESENTATIVE- Pawcatuck Be a part of the Charter Oak Federal Credit Union Team! Member Service Representative is responsible for building member relationships by providing outstanding service. Equal Opportunity Employer Veterans/Disabled

  • Team Lead, Production

    5 days ago

    Pawcatuck, Connecticut, United States GENERAL DYNAMICS INFORMATION TECHNOLOGY Full time

    Working Production Team Lead position. Candidate is required to be skilled in Fabrication/Welding or CNC/Manual Machining.Leads the day-to-day workflow of subordinate production workers across all fabrication shops.Completes daily production plan and maximizes productivity, monitors progress, resolving problems and reporting results of production flow or any...

  • Team Lead, Production

    5 days ago

    Pawcatuck, United States General Dynamics Information Technology Full time

    Working Production Team Lead position. Candidate is required to be skilled in Fabrication/Welding or CNC/Manual Machining.Leads the day-to-day workflow of subordinate production workers across all fabrication shops.Completes daily production plan and maximizes productivity, monitors progress, resolving problems and reporting results of production flow or any...

  • Medical Assistant

    3 weeks ago

    Pawcatuck, United States Yale New Haven Health Full time

    Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Responsible for assisting physicians/providers with patient...

  • Medical Assistant

    5 days ago

    Pawcatuck, United States TotalMed Staffing Full time

    We are seeking a Hospital Medical Assistant for an assignment in Pawcatuck Connecticut. Medical Assistants rely on technical skills so they understand how to use equipment to take patient vital signs. They should also be detail oriented, as they must enter all patient data accurately in their records so doctors and insurance companies can refer to them....

  • Store Manager

    3 days ago

    Pawcatuck, United States Henny Penny Full time

    Job DescriptionJob DescriptionDescription:COMPANY DESCRIPTION: The Henny Penny convenience stores are operated by Petroleum Marketing Group, Inc. (PMG), a family-owned company. PMG acquired these stores from Hendels, Inc. on October 2, 2018. The sites have served Connecticut (CT) residents since 1949. As part of its fuel distribution business, Hendels,...

  • Registered Nurse

    4 weeks ago

    Pawcatuck, CT, United States Hartford HealthCare Full time

    Description Job Schedule: Part Time Job Shift: Shift 3 Shift Details: Schedule requires every other weekend, every other holiday Every day, over 37,000 Hartford HealthCare colleagues come to work with one thing in common: We invite you to become part of Connecticut’s most comprehensive healthcare network. Join us at Backus Hospital...

  • Primary Care Behavioral Health Clinician

    5 days ago

    Pawcatuck, United States Hartford Healthcare Full time

    Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Mon-Fri Work where every moment matters. Every day, more than 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticuts most comprehensive healthcare...

  • Unit Coordinator

    1 week ago

    Pawcatuck, United States Hartford Healthcare Full time

    Description Job Schedule: Part Time Standard Hours: 24 Job Shift: Shift 1 Shift Details: Unit Coordinator- 24 hours weekly. 7a-330p. 8 hour shifts. Every other weekend. Rotating holidays Work where every moment matters. Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment...

  • Before/After School Childcare Staff

    4 days ago

    Pawcatuck, United States Stonington Public Schools Full time

    Position Type: Student Support ServicesDate Posted: 7/25/2023Location: West Vine Street SchoolDate Available: ASAPClosing Date: Until FilledSTONINGTON PUBLIC SCHOOLS Position: Before/After School Childcare Counselor FLSA: Non-Exempt/Hourly Reports to: Extended Learning Director Terms of Service: Part-time with morning and/or afternoon hours of 6:45-8:30 AM...

  • Maintenance Trades Helper- Sheet Metal Trainee

    5 days ago

    Pawcatuck, United States NES Associates Full time

    Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: Secret Suitability: Public Trust/Other Required: None Job Family: SCA Job Qualifications: Skills: Press Brakes, Sheet Metals, Water Jet Cutting Machines Certifications: Experience: 0 + years of related experience US Citizenship...

  • Maintenance Trades Helper- Sheet Metal Trainee

    5 days ago

    Pawcatuck, United States General Dynamics Full time

    Responsibilities for this Position Location: USA CT Pawcatuck - 100 Mechanic St (CTS001) Full Part/Time: Full time Job Req: RQ174540 Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: Secret Suitability: Public Trust/Other Required: None Job Family: SCA Job...

  • Before and After School Care Staff

    4 days ago

    Pawcatuck, United States Stonington Public Schools Full time

    Position Type: Support Staff/Before/After School StaffDate Posted: 3/7/2024Location: West Vine Street SchoolDate Available: TBDClosing Date: Until FilledSTONINGTON PUBLIC SCHOOLS Position: Before/After School Childcare Counselor FLSA: Non-Exempt/Hourly Reports to: Extended Learning Director Terms of Service: Part-time with morning and/or afternoon hours of...

  • Assistant Store Manager

    3 days ago

    Pawcatuck, United States Henny Penny Full time

    Job DescriptionJob DescriptionDescription:COMPANY DESCRIPTION: Petroleum Marketing Group (PMG) is one of the largest multi-branded Petroleum Dealers and Convenience Store Operators on the East Coast. PMG is an established distributor and jobber of petroleum products & services throughout the Atlantic region of the United States. We own, operate, and/or...

  • Welder - 2nd Shift

    4 days ago

    Pawcatuck, United States General Dynamics Information Technology Full time

    Welder - 2nd ShiftApplies basic welding processes with pulse MIG and/or TIG to aluminum, stainless and carbon steel to join, surface, fabricate or repair pats of metal or other weldable materials.May lay out and mark points on parts or subassemblies using rulers, squares, scribes, or templates.May position pieces to be welded into jigs, holding fixtures,...

  • Welder - 2nd Shift

    5 days ago

    Pawcatuck, United States General Dynamics Information Technology Full time

    Welder - 2nd ShiftApplies basic welding processes with pulse MIG and/or TIG to aluminum, stainless and carbon steel to join, surface, fabricate or repair pats of metal or other weldable materials.May lay out and mark points on parts or subassemblies using rulers, squares, scribes, or templates.May position pieces to be welded into jigs, holding fixtures,...

  • Machine Shop Supervisor

    2 weeks ago

    Pawcatuck, United States Davis-Standard Full time

    Davis-Standard is a global leader in the design, development and distribution of extrusion and converting technology. Our systems encompass product lines to support manufacturing applications and customers in a variety of industries, including automotive, building & construction, consumer products, medical, and packaging. Our company has manufacturing and...

  • Machine Shop Supervisor

    2 weeks ago

    Pawcatuck, United States Davis-Standard Full time

    Davis-Standard is a global leader in the design, development and distribution of extrusion and converting technology. Our systems encompass product lines to support manufacturing applications and customers in a variety of industries, including automotive, building & construction, consumer products, medical, and packaging. Our company has manufacturing and...