Community Liaison

3 weeks ago

Jacksonville, United States HarmonyCares Full time

Overview:
HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

**Our Mission** - To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

**Our Shared Vision** - Every patient deserves access to quality healthcare.

**Our Values** - The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

**Why You Should Want to Work with Us**
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Great Place to Work Certified
- Established in 11 states
- Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today

**Responsibilities**:
The Community Liaison is responsible for inbound/outbound communication and business development across all eligible business units (Medical Group, Home Health, Hospice, etc). The role acts as the local market B2B, B2C, and DTC leader, externally facing our community of referral partnerships. The Community Liaison will explain benefits of enrollment and will provide patients, caregivers, POAs, and guardians with the myriad of services we bring to eligible patients in their respective market.

**Essential Duties and Responsibilities**
- Market analysis, along with competitive landscape, in which to differentiate our HC services to external referral sources
- Meet and exceed agreed upon F2F and virtual meeting goals with key decision makers
- Thoroughly understand eligibility and enrollment process of the HarmonyCares suite of businesses in a given market
- Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region
- Schedule face to face or phone discussions with patients, POAs, or guardians to provide guidance on patient eligibility for all programs
- Provide direction on benefit enrollment program and processes
- Obtain Voluntary Alignment Form from patients, POAs, or guardians at all times
- Answer inbound calls from patients, families, and facility staff members regarding various eligible programs
- Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department
- Oversee and document outreach calls conducted and meetings scheduled with external sources
- Ensure scheduled meetings with patients and their caregivers are attended timely
- Adhere to company policies and procedures related to patient outreach calls
- Complies with PHI and HIPPA guidelines
- Maintains consistent communication with Director
- Enterprise Sales, Practice Managers, Hospice/HH Administrators, and local BU support staff
- Performs other additional duties as assigned

Qualifications:
**REQUIRED Knowledge, Skills and Experience**
- High school diploma or GED
- Six months or more of administrative office experience or outside sales experience
- Must maintain a valid driver’s license and good driving record
- Excellent written and verbal communication skills
- Ability to work independently and complete multiple tasks
- Strong organizational skills
- Computer skills including but not limited to Word, Excel, Outlook, Report software
- Demonstrable success in quickly building telephonic relationships with eligible patients

**Preferred Knowledge, Skills and Experience**
- Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training

**#IND

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