Training and Development Spec5- This position occasionally requires work during the weekends, holidays, and before or after normal business hours. DDS employees perform all business functions for SSA, using the federal SSA network and equipment. Homeland Security Presidential Directive (HSPD)-12 security clearance is required.**Essential Job Functions**:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
- Presents training for SAMCs, DSs, Managers, external contacts and other professional and support staff. Plans activities, assigns tasks and supervises activities of training participants ensuring training objectives are met. Manages technical, internal and external interferences making immediate decisions regarding adaptations and modifications to achieve training goals within allotted timeframes. Ensures accessibility of training for all participants according to ADA guidelines.
- Establishes standards for customer-focused communication and coordination within areas of responsibility and with all internal and external associates and customers.- Design new training programs by researching appropriate policy issues and procedures. Ensures accuracy of policy information under mínimal supervisory review. Completes preparation of training programs, training aids and materials. Assigns and monitors support staff in completion of preparation for training programs and workshops to ensure that deadlines are met. Develops and revises assigned procedure and policy references, desk aids and other training materials in order to create or incorporate new policies, procedures or claim processing instructions. Updates all relevant training materials prior to each presentation.- Designs, develops and presents information about the Social Security Disability Program to advocacy groups, medical and legal professionals, and other external agency parties. Takes lead responsibility on special projects as assigned.
- Assists with extensive training of DSs who have completed basic training and are assigned to Regular Assignment Units.. Provides individual and advanced on-the-job guidance regarding the claims adjudication process, management of claim tasks for organizational and efficiency skills, and the development of claim processing goals. Provides direction to DSs in the utilization of vast reference materials to research procedures and policies.**Knowledge Skills Abilities**:
Extensive knowledge of training techniques and procedures, group dynamics and interpersonal relations.
- Knowledge of instructional design; curriculum development and planning; preparation of training materials, manuals and visual aids; implementation of training programs; and, creation of evaluation tools to assess achievement of learning objectives using educational principles and modern instructional methods.
- Knowledge of SSA and HHSC/DDS laws, regulations, policies and procedures.
- Knowledge of goal setting, problem solving and decision making and planning, assigning, and supervising the work of others.
- Knowledge in effective communication, both orally and written.
- Knowledge of how to maintain and use the SSA electronic training claims database.
- Skill in presenting ideas and information in training programs and in facilitating workshops for adults.
- Skill in managing training interferences and making immediate modifications to achieve training goals.
- Skill in utilizing needs assessment and evaluation principles, tools & techniques.
- Skill in the use of computers, computer software and the navigation of multiple, interrelated systems.
- Ability in evaluating training and developing long-range training goals and modifying current training programs.
- Ability to plan, manage, and administer activities related to the delivery of distance learning.
- Ability to operate audio/visual equipment.
- Ability to organize, direct, and coordinate the work of participants in training and Support Staff.
- Ability to develop and maintain effective working relationships with staff, management, organizations, and internal and external contacts.**Registration or Licensure Requirements**:
None

**Initial Selection Criteria**:
Graduation from an accredited four-year college or university with major coursework in human resources, organizational development, education, or a related field.
- Two years' experience in training and development, or teaching.
- Experience in providing oral presentations.
- Experience in goal setting, problem solving and decision making and planning, assigning, and supervising the work of others.
- Experience in presenting ideas and information in training programs and in facilitating workshops for adults.
- Experience with the use of computers, computer software and the navigation of multiple, interrelated systems.
- Exhibits a stable work history.

**Additional Information**:
Applicants may not have a history of substantiated fraudulent activity agains