Care Navigator Ii

4 days ago

Campbell, United States Rebekah Childrens Service Full time

**Are you looking for an Agency that is Fun, Friendly, Collaborative, Exciting and Rewarding, you have found the right place.**

Rebekah Children's Services is passionate about Mental Health and providing the best care to our clients, employees, and community. We are looking for individuals who share in our passion of Mental Health and Quality Care. We are committed to building a diverse staff and strongly encourage all people to apply. Our programs are deeply engaged in conversations and trainings on Diversity, Equity, and Inclusion in order to bring equity and justice to the youth and families we serve.

**We are looking for a Care Navigator II for our Katie-A-SCC Program**

**Our Story**

Rebekah Children's Services has been serving Children and Families since 1897 and is committed to seeing our community flourish by building pathways of Hope, Happiness, and Well-Being. Our agency offers family-centered mental health services, education and training that promotes healing, healthy development, and future success of those we serve.

We are always striving to be the BEST Agency for Quality Care, Education and Employment

**Benefits**:

- Competitive Salary
- 7.5% Bilingual Stipend
- 401K matching plan
- Excellent Medical Benefits
- Up to 5 weeks of combined PTO and Sick Time accrual
- 13 Holidays observed per year.
- Opportunities for growth and further training
- Family oriented environment
- Work, Life Balance focused.

***:
Under the direction of the Care Navigator Manager following established procedures, receives and coordinates referrals for Katie A and engages families in services. As part of the Katie A team, job performance contributes to the achievement of the goals found on the treatment plan and/or developed by the treatment team. Performance of the typical responsibilities and duties requires the ability to perform the job duties, explain to/instruct others, involving job-related matters generally of limited to moderate complexity.

TYPICAL RESPONSIBILITIES AND DUTIES:

- Receives and reviews referrals from the Call Center, Katie A Coordinators and internally also supporting with the walk-in process.
- Engages families within 1 business day of receiving the referrals.
- Opens clients within 10 business days.
- Completes client’s intake paperwork.
- Pre-admission and admission that includes mapping clients and entering demographics.
- Inputs and gathers Pre and Post surveys.
- Uses a variety of culturally competent engagement strategies to engage families in services including letters, phone calls, and home visits.
- Works with CPM to expeditiously assign the families to direct care staff.
- Supports in the collection and sharing of information and data required for treatment and outcomes using a variety of assessment, outcome, and satisfaction tools.
- Assists with gathering required information for state and county reporting for the Director of Referrals and Director of Quality Improvement.
- Ensures all referrals are pre-screened, with active Medi-Cal and contact information.
- Documentation associated with Utilization Management such as the ICC and IHBS Authorization Screenings, etc.
- Coordinate meetings as required by management. e.g., sending invites, taking minutes, getting/providing essential items for meeting, manages/distributes mail, etc....
- Manages documentation essential Clinical Care Documents, Consents, CANS, PSC-35, CSQs, Consumer Perception Surveys, and data utilized for reports and outcome management.
- Understands Wraparound Philosophy and integrates principles into their daily job performance.
- Supports with greeting clients and community members at the agency front desk.
- Provide sound customer service and direction regarding client questions and feedback.
- Supports Client and Families with myHealthPointe, data entry etc.
- Supports with translation when needed during intake, assessments, etc.
- Completes data entry and client screenings including using both internal and external databases.
- Supports children and families navigating in Medi-Cal system, including eligibility requirements and processes.
- Generates reports including but not limited to financial reports, monthly school reports, school referrals, school referral log, etc.
- Supports with check requests for flex fund use.
- Supports in the coordination of department events (baby showers, engagement parties, holiday parties, celebrations)
- Demonstrates a high level of competence in working with children and families to assist them in attaining permanency, safety, well-being, and their self-determined quality of life.
- Ability to engage clients in a manner that is culturally competent and dynamic and abides by time-sensitive deadlines.
- Provides quality, culturally proficient, trauma-informed, and relevant ancillary services as part of a treatment team.
- Possesses knowledge of community-based resources and the ability to link and refer families to resources in the community based on their assessed

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