Coordinator of Dispatch

3 weeks ago

Stafford, United States Stafford County Public Schools Full time

**GENERAL PURPOSE**

Reporting to the Assistant Director of Transportation Services, the Dispatch Coordinator is responsible for exercising independent judgment in making decisions regarding citizen concerns/complaints, two-way radio transmissions from bus drivers, coverage of bus routes for absent drivers/attendants, managing spare and unassigned bus inventory, and maintaining a roster of substitute drivers and attendants. The Dispatch Coordinator will oversee the day-to day-operation of the Transportation Dispatch Office and the Activity Program.

**MAIN JOB TASKS AND RESPONSIBILITIES**
- Ensures that all bus routes have buses, drivers, and attendants (if applicable) assigned and helps ensure the smooth functioning of daily transportation operations.
- Oversees effective communication and provides assistance to schools and constituents regarding daily transportation operations.
- Oversees and monitors electronic records of absence coverage, spare buses, bus breakdowns, and schedule information.
- Oversees the preparation of accident/incident notification information to schools and administration.
- Oversees the notification process to bus drivers of buses due for inspection and service and coordination of spare and unassigned buses assignments.
- Oversees the assignment and billing of extracurricular and athletic trips.
- Supervises all dispatch staff and substitute drivers/attendants, and activity bus drivers.

**Ensures strong dispatch operations and compliance.**
- Maintains communication with drivers via two-way radio and assists with breakdowns, accidents, route changes and other emergencies
- Resolves situations involving questions and complaints, equipment failure, and route changes.
- Utilizes computer-guided routing software to provide guidance to drivers in the field and formulate route changes due to traffic accidents or road construction.
- Responds to and logs radio transmissions from bus drivers, dispatches substitutes to required locations, logging each incident by type, area and time and following-up as appropriate.
- Provides information regarding bus operations to parents/guardians, school administrators, law enforcement agencies and assigned drivers and attendants.
- Provides assistance to school administrators regarding scheduled and unscheduled bus transportation.
- Communicates orally and in writing with school system staff, parents/guardians and the general public.
- Willing to work flexible hours when other dispatchers are absent or to support special work assignments

**Support and demonstrate core values of Stafford County Public Schools**
- Engage in ongoing professional development relevant to position.
- Respond to written and oral requests for information promptly and thoroughly.
- Maintain a clean, neat appearance, appropriate to position.
- Maintain a record of appropriate attendance and punctuality.
- Serve as a role model for students, colleagues, and the general public.
- Work in close harmony with colleagues, supervisors, and co-workers.
- Comply with all District and School policies and regulations, including but not limited to guidelines for confidentiality.
- Perform other related duties as required/assigned.

**EDUCATION AND EXPERIENCE**
- High School Diploma or its equivalent.
- Experience in bus fleet operations and management. Experience with pupil transportation software preferred.
- Five years’ experience as a dispatcher or similar position preferred.
- Possession, or ability to obtain within six months of employment, a Commercial Driver’s License with a school bus certification valid in the Commonwealth of Virginia preferred.

**KNOWLEDGE, SKILLS, AND ABILITIES**
- Knowledge
- School bus transportation and operation processes and systems
- Bus routes and surrounding geographic areas in Stafford County for efficient routing.
- Principles and methods relevant for complaint resolution.
- Federal, state and local laws, policies and regulations affecting student transportation.
- Stafford County Public Schools policies and regulations, especially those involving due process obligations to students, families, and employees.
- Skills
- Computer systems, software, and operations for transportation management such as Versatrans/Traversa.
- Operation of business equipment to include fax machine, copier, two way radio and multiple line phone system.
- Proficient in Microsoft Office and Google Suite.
- Meticulous attention to detail.
- Abilities
- Planning and supervising large numbers of staff, bus routes and schedules.
- Work on multiple tasks with effectiveness and organizational skill.
- Solve scheduling and resource demand conflicts.
- Communicate effectively in speech and writing, especially with aggrieved parties and /or dealing with sensitive topics.
- Maintain confidentiality as required by laws, regulations, and policies.
- Work flexible schedule based upon operational requirements which may require that the employees make themselves readily available outsid

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