Customer Service/dispatcher

3 weeks ago

Vienna, United States Tom Muse Service Company Full time

Overview:
**Responsibilities**:
    1.    Dispatching: Assigning HVAC technicians to service calls based on location, expertise, and availability.

    2.    Scheduling: Coordinating daily and weekly schedules for HVAC technicians, ensuring optimal utilization of resources and timely completion of service calls.

    3.    Customer Communication: Interfacing with customers to schedule appointments, provide updates on technician arrival times, and address any inquiries or concerns.

    4.    Prioritization: Assessing the urgency of service requests and dispatching technicians accordingly, while maintaining a balance between emergency and routine calls.

    5.    Routing: Planning efficient routes for technicians to minimize travel time and maximize productivity.

    6.    Documentation: Maintaining accurate records of service calls, technician schedules, and customer interactions using our dispatch software.

    7.    Team Coordination: Collaborating with HVAC technicians, supervisors, and other dispatchers to ensure smooth operations and effective communication.

    8.    Problem Solving: Addressing scheduling conflicts, technician availability issues, and other challenges to ensure timely resolution and customer satisfaction.

**Requirements**:
    1.    Experience: Previous experience in dispatching, scheduling, or customer service, preferably in the HVAC industry.

    2.    Organizational Skills: Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

    3.    Communication: Excellent verbal and written communication skills, with a customer-focused approach and the ability to remain calm and professional under pressure.

    4.    Technical Aptitude: Familiarity with HVAC systems and terminology is a plus, but not required.

    6.    Team Player: Willingness to collaborate with colleagues and adapt to changing priorities to support the overall success of the team.

    7.    Problem-Solving Skills: Ability to quickly assess situations, identify solutions, and make decisions to resolve issues as they arise.

**Benefits**:
    -     Competitive salary

    -     Health insurance

    -     Retirement benefits

    -     Paid time off

    -     Opportunities for advancement and professional development

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Health insurance
- Paid time off

Schedule:

- 8 hour shift

Ability to Relocate:

- Vienna, VA 22182: Relocate before starting work (required)

Work Location: In person

Pay: $19.00 - $23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Health insurance
- Paid time off
- Retirement plan

Schedule:

- 8 hour shift

**Experience**:

- Dispatching: 1 year (preferred)

Ability to Commute:

- Vienna, VA 22182 (required)

Ability to Relocate:

- Vienna, VA 22182: Relocate before starting work (required)

Work Location: In person

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