Outreach & Case Management Specialist (East County)

2 months ago

Contra Costa County CA, United States Meals on Wheels Diablo Region Full time

**PLEASE NOTE: This position will support East Contra Costa County**

**ABOUT THE ORGANIZATION**

Meals on Wheels Diablo Region provides services to mostly low-income adults 60 years and older residing in East Contra Costa County. Services include home-delivered meals, congregate meals, fall prevention, companionship, nutrition education, exercise classes, and elder abuse prevention. We work with partner organizations to help seniors remain healthy and independent for as long as possible. The organization relies on a combination of grants, donations, and government funding to pay for these services.

**ABOUT THE PROGRAM**: A group of four senior resource providers referred to as the Partners are: Meals on Wheels Diablo Region, Choice in Aging, Contra Costa Senior Legal Services, and Empowered Aging. The partners recognize the need for greater collaboration and coordinated resource delivery for seniors in need of services in Central Contra Costa County. In order to increase access to regional services by those in need, the partners have developed the Central Contra Costa Senior Resource Initiative. The initial goal of the initiative, Older Adult Support Specialist position is to connect previously unserved local residents to enhance awareness of and access to services.

**DUTIES AND RESPONSIBILITIES**
- Serve as a hub of information around existing services available to and appropriate for seniors. Conduct intake and identify and document gaps, system obstacles, emerging senior needs, and innovations in services.
- Promote ongoing learning and research about programs and services available for seniors.
- Maintain and distribute information about the breadth of services available to the seniors and how to access those services.
- Identify and coordinate with local leaders to promote available services and to identify the best methods of reaching underserved populations in their community.
- Conduct outreach to underserved populations in Central Contra Costa County, providing warm handoffs to service and resource providers in their area.
- Coordinate quarterly partner meetings, including scheduling, generating agenda, and capturing notes and action items to keep the project on task.
- Incorporate feedback from partner organizations into the referral process, data tracking, and outreach methods.

**QUALIFICATIONS**:
This position requires:

- Data Gathering and Analysis experience.
- Outreach & program education experience
- Extensive experience living and/or working in the Central Contra Costa community with a significant understanding of the existing dynamics, organizations, and challenges of the area.
- Skills at building trust among multiple stakeholders and bridging gaps in communications and understanding.
- Experience facilitating conversations and building agreement among diverse organizations to achieve a shared purpose.
- A successful track record in working as part of a collaborative with an understanding of shared authority and collective expectations.
- Ability to work with diverse populations, demonstrating cultural competence and community awareness.
- At least 5 years of relevant work experience or a combination of related education and work experience
- Background check clearance
- Ability to lift 25 lbs.
- Valid CA driver’s license
- Proof of car insurance
- Must be vaccinated against Covid-19

Priority competencies and experiences include**:

- Experience working in the field of senior services.
- Experience working with underserved communities.
- Skills in public outreach, public perceptions/awareness research, social service network development and program evaluation.
- Ability to gather and analyze quantitative and qualitative data.
- Being bilingual is preferred for this position.

Meals on Wheels Diablo Region is an equal opportunity employer and does not discriminate on the basis of ethnicity, race, religion, age, gender, sexual orientation, or disability. We enthusiastically encourage all qualified applicants to apply.

Pay: $22.62 - $27.87 per hour

**Benefits**:

- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Data analytics: 3 years (preferred)
- Senior Services: 3 years (preferred)

**Language**:

- Spanish (preferred)

License/Certification:

- Driver's License (required)

Willingness to travel:

- 75% (required)

Work Location: On the road

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