Brand Ambassador

2 weeks ago

Santa Ana, United States UpNorth Distribution Full time

**Department**: Marketing

**Employment Classification**: Hourly; Non-Exempt

**Job Type**: Part-time

**Pay Range**: $25-$28/hour

**Requirements**: Must be 21 years of age or older, pass a background check, have reliable transportation and live within your territory boundaries. Must be able to speak, read, write and understand English at the level of a college student. Be able to legally work in the United States.

**Summary**

A Brand Ambassador is the face and voice of our company. You will be involved in increasing brand awareness and sales by promoting our products. You will work closely with our sales and marketing teams to achieve its marketing goals and objectives, such as communicating the value of our products to customers, tracking customer feedback, and representing the brand at pre-approved demos and retail events.

To excel in this role, you must have excellent communication and networking skills. Previous experience as a brand ambassador or similar role is strongly desired, as well as knowledge of sales and marketing principles. Hours will vary, and weekend shifts are mandatory. As a Brand Ambassador, you are the face of the brand and the boots on the ground to tell our story and promote the company.

This position reports to the Lead Brand Ambassador.

**Essential Duties and Responsibilities** include, but are not limited to the following:

- Familiarizing yourself with the company’s mission, vision, and goals.
- Educating customers, retailers, and distributors about our products.
- Building rapport with customers and vendors.
- Monitoring customer feedback and escalating complaints to the marketing department.
- Tracking customer preferences, metrics, and media campaigns.
- Representing the company at product launches, events, and trade shows.
- Brainstorming ideas and participating in training and workshops.
- Maintaining a positive image of the brand at all times.

**Supervisor Responsibilities**

There are no supervisory responsibilities for this position.

**Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or abilities required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Prior experience in a customer service environment.
- Excellent verbal and written communication skills.
- Friendly, approachable, outgoing personality and a customer-focused attitude.
- Comfort within dispensaries and other promotional venues.
- Adaptable with the ability to prioritize tasks.
- Ability to travel.

**Preferred**
- Experience in the cannabis industry

**Work Environment**

This position operates off-site in a variety of customer locations and routinely requires driving to, from and between sites.

**Physical Demands**

This is a moderately physically demanding position. To perform the required tasks of this position, a Brand Ambassador needs to have and/or be able to:

- Be able to stand and/or for extended periods of time
- Effectively and correctly communicate via speech and writing.
- Use hand dexterity for extended periods of time
- Be able to lift 50 pounds comfortably
- Be able to squat, kneel, twist, and bend comfortably
- Be able to navigate uneven terrain, such as sidewalks, parking lots and city curbs

**Job Type**: Part-time

Pay: $25.00 - $28.00 per hour

Expected hours: No less than 20 per week

**Benefits**:

- 401(k)

Payment frequency:

- Paid semi-monthly

Schedule:

- Day shift
- Evening shift
- Weekends as needed

**Experience**:

- sales/marketing: 1 year (preferred)

Work Location: In person

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