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Account Administrator
7 days ago
**Account Administrator**
The Account Administrator’s main function will be to assist the Customer Service Department across a broad range of areas administering full support with orders, item images, UPC sheets and other areas while providing a best in class experience for our customers.
**Customer Service**
- Answer phones to provide friendly, professional and thorough service
- Handle all concerns in a timely manner
- i.e. invoice copies, tracking etc.
- Assisting assigned colleague(s) with day-to-day operations
**Item Images and UPC’s**
- Request images for any items being sold online or as directed by colleagues
- Upload images to customer FTP sites for ecommerce business
- Gathers setup data for orders, including cost and ticketing information
**Service (Custom Orders)**
- Assist both internal (various departments) and external customers with placing orders; regardless if domestic, overseas or out of stock
- Understand the order cycle from first contact to shipping of goods
- Monitor orders within our system to ensure customer satisfaction is met
**Order Management**
- Maintain an updated item master
- Manage ticketing bibles and Inovis catalog for all orders
- Manage return authorizations and shipment discrepancies
- Ensure account bibles are updated and distributed to all departments’ i.e. ticketing, packing, stock positions, online business etc.
- In-depth knowledge of all systems and processes
- Request and manage inventory moves within distribution center
- Provide tracking information
- Communicate daily with assigned Account Service Reps as needed
- Other duties and responsibilities as directed
**Qualifications**
- Bachelor’s degree
- 0-2 Customer Service experience strongly preferred
- Strong writing, mathematical and communication skills required
- Extremely organized, highly energetic, ability to multi-task
- Strong computer skills including Microsoft Office programs; Excel review
- Ability to speak clearly, effectively and openly both in person and on phone
- Demonstrated commitment to teamwork and customer satisfaction
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