Leasing - Reservations Agent (Ft)

About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company Location Description: At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the La Quinta Resort and Club can mean for you Overview:
Starting Hourly Rate: $18.00/hr

The Leasing team plays an integral role in ensuring that each of our guests has an exceptional experience while planning their visit. They are responsible for creating a positive guest interaction that will build the guests’ anticipation for their upcoming visit. They must also be knowledgeable about providing accurate information to our guests on room special promotions at the resort, and special events going on during their stay. This role is the key to helping our guests discover their “Wanderlust” experience

If you have experience in a hotel/resort reservations team, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

- You will book reservations.
- You will answer calls and greet people in a friendly and welcoming manner.
- Help owners and guests with information.
- You will be scheduling vendors, as well as housekeeping when requested.
- Accurately and efficiently prepare and assist with all leasing paperwork.
- File contracts and make guest key boxes.
- Answer telephones and provide exceptional service.
- Maintains a strong familiarity with the Resort and surrounding area.
- Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest’s satisfaction.
- Interacts with resort staff in a polite and respectful manner.

Qualifications:

- This position requires to work weekends and holidays with Mondays and Tuesdays off.
- High school diploma or equivalent
- Previous hotel or resort experience preferred
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced setting

Compensation Range: The compensation for this position is $18.00/Hr. - $18.00/Hr. based on qualifications and experience.