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Patient Advocate/navigator
2 months ago
Description:
**Requirements**:
**Minimum Job Requirements**
**Education**:
High school graduate or equivalent.
**Experience**:
Minimum of 2 years of experience in an ambulatory or hospital financial counseling.
Minimum 2 years in direct or by phone customer service.
**Knowledge/Skills/Abilities**:
Demonstrates the ability to read, write and speak English and Spanish without an interpreter.
Ability to communicate clearly in a professional and mature demeanor.
Excellent customer service skills via directly and by phone.
Knowledge of medical terminology, and computer skills.
Demonstrates interpersonal/cultural sensitivity and work with a diverse and often underserved population.
Highly organized with strong time management skills, being able to perform simultaneous tasks and prioritize tasks effectively.
**Preferred Requirements**:
**License/ Certifications**:
Certified Enrollment Counselor with Covered California.
**Experience**:
Minimum of 5+ years of experience in an ambulatory or hospital financial counseling.
Minimum 5+ years in direct or by phone customer service.
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