Technical Support Supervisor

1 week ago


Surprise, United States City of Surprise, AZ Full time

Effective 6/24/2024 new pay range will be $98,475.26 - $147,713.02_

**SUMMARY**
- Under general direction, this position supervises, monitors, and provides backup to the desktop support team. Plans, assigns, and directs work; addresses complaints and resolves problems; measures and reports on Helpdesk performance; ensures service level agreements are met and maintained; makes equipment recommendations; plans and manages upgrades for desktop resources and workstations; collaborates with others to generate ideas and recommend process improvements; orders citywide replacements of computers and peripherals. Responsible for maintaining hardware inventories. Incumbent will also contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary.

**EDUCATION and/or EXPERIENCE**

Bachelor’s degree in Information Technology or related field and three years of experience providing desktop operation system, hardware, software, server hardware and software support to include one year in a senior, lead or supervisory service desk position. One year of relevant experience may be substituted for each year of required education. Additional education cannot be substituted for experience.
**CERTIFICATIONS, LICENSES, REGISTRATIONS**
Must have at time of hire and be able to maintain a valid Arizona Driver License.
**SELECTION PROCESS**
Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include a panel interview

- Fingerprinting
- Criminal Background screening
- Drug Screen
- E-Verify
- 39 Month Motor Vehicle Department Records Check

**_
The City of Surprise is an EEO/ADA reasonable accommodation employer._**

The City of Surprise offers a broad range of inclusive employee benefits to help employees in their work and personal lives. We are committed to a total rewards strategy that provides our employees with competitive compensation, generous benefits, and an environment that supports a healthy work/life balance for our diverse workforce. Our comprehensive benefits package includes health coverage, retirement, and a variety of work/life programs, including generous paid time off and twelve holidays. For additional benefit information,



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