Café Server

**_Our Mission_**

The Bay Club Company is much more than a hospitality company.
We provide experiences which celebrate a healthy and vibrant lifestyle.

**_Our Culture_**

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call them the "Actions We Live By."

**_Our Core Values:_**

**Actions We Live By. **It's who we are when we step into our _full power_.

**Keep It Real. Always. **We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

**Think Ahead. Be An Owner.** Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it

**Stay Humble. Hustle Harder. **Show up and do the hard work**. **Be a gritty, roll-up-your-sleeves kind of crew**. **Know it's never about one person-we are a part of a powerful team.

**One Team. One Voice.** **Moving Forward. Together. **Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

**Be Curious. Ask Why. **Stay member curious**. **We seek to understand, and we _never _settle. We ask questions to truly understand the core of a matter.

**GENERAL SUMMARY**

This position is responsible for creating and serving food & beverages in the Café, maintaining Cafe cleanliness and to provide the highest level of Customer Service and Hospitality.

**Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.**

**PRIMARY JOB FUNCTIONS**:

- Greet customers as they enter and exit the Café
- Create and serve food and beverage items
- Promote daily specials and encourage upgrades to each order
- Operate cash register, process payments through cash or credit card handling and/or member account charges
- Café opening and/or closing duties, as required
- Maintain a clean, safe work environment according to State and Local food safety standards
- Understand and anticipate the needs of our members and guests; be attentive, listen carefully and follow through; provide exceptional customer service
- Communicate timely and follow up as appropriate
- Active participation in events, programs, meetings and training
- Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
- Schedule varies and may require weekend and holiday hours, days and evenings

**Requirements**:
**MINIMUM QUALIFICATIONS**

**To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**

**SKILLS & KNOWLEDGE**

Ability to read/understand, analyze, and interpret general training manuals, professional journals, or technical procedures; ability to effectively present information and respond to questions from children, managers, Associates, members, and the general public.

Ability to identify problems, collect data, establish facts, and draw valid conclusions; ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.

**EXPERIENCE**
- Minimum one (1) year of Customer Service experience (food service industry experience preferred)
- Food Safety certified
- Professional, friendly manner and excellent customer service attitude and abilities
- Strong verbal communication and conflict resolution skills
- Enthusiastic, responsible, and dependable team player
- Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills
- Well organized and detail oriented
- Detail-orientation and high cleanliness standards

**WORKING CONDITIONS/ PHYSICAL REQUIREMENTS**

**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. While performing the duties of this job, the Associate is regularly required to stand for extended periods; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear. The Associate is occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell. The Associate must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

The noise level in the work environment is usually moderate.

The langu