El Capitan Front Desk Agent Pt

2 months ago

Merced, United States El Capitan Hotel Full time

**EL CAPITAN HOTEL is hiring for a FRONT DESK AGENT**

A luxurious translation of a road trip pit stop, El Capitan Hotel is a boutique hotel in downtown Merced, California. On the road to Yosemite, the hotel features 114 guest rooms, a historic theater, and four distinct dining experiences, all reflective of the surrounding Central Valley community.

**JOB SUMMARY**
A Front Desk Agent is responsible for making our guests feel welcome and setting the tone for their experience.

Front Desk Agent’s are responsible for checking guests in and out, taking reservations, inventory control, and

concierge services. The person in this role must possess good communication skills and have the ability to resolve

conflict and maintain a thorough understanding of company policies. Multitasking with high-touch clientele while

communicating clearly and concisely with your team members is key.

**ESSENTIAL FUNCTIONS + RESPONSIBILITIES**
- Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and

verbal instruction
- Greet all guests in close proximity and make each feel important by providing a genuine welcome
- Be attentive to the entrance and aware of guests entering and exiting the building; ensure the atmosphere

is warm and inviting and work areas are clean and organized
- View reservations before arrival and create guest profiles that we can utilize to enhance their experience
- Check guests in and out of the hotel in a confident, professional, and personalized manner
- Take hotel reservations accurately and efficiently and ensure calls are answered in a timely and courteous

manner
- Maintain an accurate log of guest calls for assistance or feedback, and ensure completion of all items
- Open, secure and balance out shift banks to include the verification of all cash, credit card, and room

charge transactions during all shifts
- Maintain accuracy with all accounting and billing procedures
- Assist in the development of and implementation of special projects
- Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may

have an impact on occupancy and availability)
- Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions.
- Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and

meetings, etc. to ensure all needs of the outlet are met
- Maintain a high level of cleanliness, sanitation, and safety in the work area
- Ensure that all equipment is maintained in good, safe working condition
- Maintain an increased awareness of safety issues throughout the property and keep abreast of safety and

emergency procedures and OSHA requirements
- Be available to fill in and assist in other areas as needed to ensure the highest level of guest experience, as

directed by your supervisor
- Attend relevant meetings as directed

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