Information Representative, Upmc Community

4 weeks ago


Harrisburg, United States UPMC Full time

**Purpose**:
Greet and provide accurate and useful information to visitors and patients relative to patients, hospital facilities, services, and activities in a manner consistent with good customer relations.

**Responsibilities**:

- Ensure that workstations are adequately stocked with necessary materials to provide customers with current and accurate information.
- Dress appropriately for a business setting and give attention to personal grooming.
- Provide pleasant greeting and information and assistance to the public regarding patients, the hospital, and medical offices in compliance with hospital guidelines.
- Attend regular staff meetings, and participate in the implementation of activities within the hospital when requested by supervision.
- Comply with the hospital's policy regarding punctuality and regular attendance.
- Answer and transfer calls in accordance with hospital guidelines for customer service.
- Demonstrate competence with the computer and attend all necessary training programs to remain current with skills.
- Completion of High School graduation.
- 1year of minimum experience in a similar position.
- Experience working in a health care environment helpful.
- Excellent communication and customer service skills essential.
- Basic knowledge of Windows software needed.

**Licensure, Certifications, and Clearances**:

- Act 34

**UPMC is an Equal Opportunity Employer/Disability/Veteran



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