Bilingual Customer Service Representative

1 week ago

Tempe, United States RPO Inc Full time

Title**:Program Coordinator 1**

Location**:REMOTE in states MST/AZ or PST time zones**

Duration**:6 months contract to hire**

Target Start Date (based on successful onboarding completion)**:5/20/2023**

Shift**:8:00 AM - 5:00 PM - 40 HRS/WEEK**

Walk me through the day-to-day responsibilities of this role and a description of the project:

- Making outbound calls to our high and moderate priority members who might qualify for case management.
- 60+ Calls a day, work is handed out through excel.
- 30 new members every day are given and we are expected to make 3 outreached and different times and days within or TAT.

Describe the performance expectations/metrics for this individual and their team:

- Engagement rate, Digital Case Management Rate, Unable to Reach Rate, decline rate, Turnaround Time, and Quality.
- Easiest was to explain is to call 30 new members a day and keep up with the 2nd and third attempts from the days prior, with a goal of getting as many people engaged (sale) as possible.

Tell me about what their first day looks like:

- The first day is meet and greet and some virtual learning.

What previous job titles or backgrounds work well in this role?
- Customer service rep
- Sales rep
- One team we all help each other.
- Unopen to change.
- Unable to work in a fast-paced environment, what’s true this week might change next month.

**Required Skills/Experience/Education**:

- **2+ years of RECENT High-Volume Call Center Experience in Healthcare/Managed Care/Medical**:

- **Strong Typing Skills, **Strong Proficiency in Microsoft Office, and Multitasking skills. Bilingual Spanish preferred.
- High School Diploma or GED required.

**Job Type**: Contract

Pay: $25.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Healthcare/Medical Insurance: 3 years (required)
- Call center: 3 years (required)

**Language**:

- Spanish (required)

Ability to Commute:

- Tempe, AZ (required)

Work Location: Remote

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