Interviewer Trainee

**State of New Hampshire Job Posting**

**Employment Security**

Employment Service Bureau

518 White Mountain Hwy - Conway, NH

**Interviewer Trainee**

Starting Hourly Pay Range $17.46-$22.93

**Interviewer I**

Starting Hourly Pay Range $19.57-$25.89

Position # 42013

37.5-hour work week

Please note, this position is eligible for an Alternative, Flexible, or **In-State Remote-Hybrid **schedule upon completion of an in-office training period. _This position is not fully remote. _

The State of New Hampshire, Employment Security, Employment Service Bureau, has a full-time vacancy for an Interviewer Trainee or Interviewer I.

**SUMMARY**: To provide programmatic expertise for a full range of unemployment insurance and employment services at New Hampshire Employment Security Local Offices. To provide assistance to unemployed and employed individuals in order to determine eligibility for unemployment compensation benefits and concurrently assist these individuals in obtaining suitable employment. To provide outreach services to employers, agencies and the general public.

**YOUR EXPERIENCE COUNTS**:

- Under a recent change to the rules, an applicant's relevant experience now counts towards formal education degrees referenced below _See Per 405.1. _

18 Months of additional relevant experience = Associate's degree

36 Months of additional relevant experience = Bachelor's degree

54 Months of additional relevant experience = Master's degree

**MINIMUM QUALIFICATIONS**:
**INTERVIEWER TRAINEE:
- Education _: Bachelor’s degree from a recognized college or university.
- Experience _: No experience required. Each year of approved work experience, as defined in this section, may be substituted for one year of required formal education. Applicants who are substituting experience for the Bachelor’s degree may use positions such as Clerk Interviewer, Case Technician, Case Aide, Tax Forms Examiner, Executive Secretary, or other responsibilities at the level of the positions mentioned. For positions outside of state government, acceptable experience will be in jobs such as Personnel Assistant, Claims Examiner or Auditor, Bank Teller, Administrative Assistant, Teacher Assistant, Assistant Store Manager or in a related type of position at the same or higher responsibility level.
- License/Certification: _Possession of a valid New Hampshire driver's license and/or have access to transportation for statewide travel.

**_SPECIAL REQUIREMENTS:

- **

The probationary period for Interviewer Trainee will continue until the incumbent meets the following criteria:

- Certification by Manager after at least six months of employment that employee meets expectation of job accountabilities and/or has received cross training **_OR _**
- Possession of the equivalent of a Bachelor's degree and one year of related work experience.

Upon successful completion of above criteria, the Interviewer Trainee may be eligible for promotion to Interviewer I.

**INTERVIEWER I**:

- Education _: Bachelor’s degree from a recognized college or university. Each additional year of approved formal education may be substituted for one year of required work experience.
- Experience _: Six months to one year of experience as an Interviewer Trainee; meeting criteria as outlined in the Interviewer Trainee State Class Specification, OR one year in an investigative field associated with an insurance claims office, law office, job placement specialist or related field work. Each additional year of approved work experience may be substituted for one year of required formal education.
- License/Certification: _Possession of a valid New Hampshire driver's license and/or have access to transportation for statewide travel.

**RESPONSIBILITIES**:
Interviews, classifies, and registers individuals for work in order to refer and place them in suitable employment or to facilitate re-employment through skills assessment and evaluation to assist job seekers in determining career goals; and determination of eligibility of job seekers for appropriate educational or training programs to meet individual vocational goals and employer labor market needs. Assesses job applicant's employability and assists in appropriate referrals to counselors for counseling services. Establishes eligibility and prepares documentation required in special federal and state programs as well as other programs in order to help applicants obtain employment.

Interviews unemployment compensation claimants and completes forms necessary to establish a claim for benefits. Enters data from completed forms and interviewer responses into automated benefit payment system. Performs all functions relative to the taking and processing of initial, additional, reopen and continued claims for unemployment compensation, including but not limited to entering claims, reviewing work history and wage records, determining attachment to the labor market, charges and proper payment.

Answers and responds to telephone