*RENAISSANCE CLUBSP

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- is a unique conc
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- Four Diamond Hotel, 5,500 sq. f
- Meeting Space, 75k sq. ft.

rts Fitness Club, Day Sp

Restaurant, Deli, Sports Bar and Lounge. The Sports Fitness Club includes an aquatic center featuring a 25-yard lap pool, exercise pool, adult outdoor spa and children's area, which includes a wading pool, children's outdoor spa and Splash Park. *SPA RECEPTION* *MISSION* To create great first and last impressions for members and guests utilizing or inquiring about spa services, and to control access to the spa. Answer incoming telephone calls promptly and handle them professionally. Be aggressively hospitable to members and guests as they enter and exit the spa, and use names at every opportunity. Promote and handle the sale of spa products and services. Enforce all club policies relating to the spa. Operate the appointment book system, and assist the Spa Manager and other staff in administrative duties and projects as requested. Stay informed of current specials and marketing promotions. *REPORTS TO* Spa Manager *DRIVERS of SUCCESS*
- Personable, Friendly Demeanor
- Customer Service Obsession
- Team Player, Leadership Skills
- Professionalism, Responsibility
- Enthusiasm, Achievement Orientation
- Communication and Selling Skills *PRIMARY RESPONSIBILITIES*
- Enthusiastically greet members and guests as they enter the spa; smile and use names often
- Set or confirm appointments; notify staff of client’s arrival
- Offer a parting wish to all members and guests as they exit the spa
- Handle spa appointments and cancellations accurately; be sure service staff is notified of any same-day changes
- Handle point of sale transactions for products and services; properly collect and record fees and charges
- Promote the spa's products and services; assist clients through suggestive selling and serve as a resource for those with questions about spa services and products
- Keep the spa desk, lobby area and retail area neat, clean and uncluttered
- Answer all incoming telephone calls; forward calls professionally and efficiently; take accurate messages as needed
- Promote club events and programs to clients as they check in or out
- Assist with administrative duties such as mailings, telephone campaigns, etc.
- Check the changing rooms periodically to ensure an adequate supply of towels, robes, toiletry amenities, etc.
- Write, speak, read, hear and see
- Stand for prolonged periods
- Type and operate a computer
- Perform cash register operation
- Bend and lift up to 30 lbs.
- Fold and carry stacks of towels and robes
- 401(k)
- 401(k) matching
- Employee discount Shift:

- Day shift
- Evening shift
- Morning shift Weekly day range:

- Monday to Friday
- Weekends as needed Experience:

- Hospitality: 2 years (preferred)
- Retail: 2 years (preferred) Work Location: In person