Customer Service Representative

3 weeks ago

Stockton, United States Oldcastle APG Full time

Job ID: 497350

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.

**Summary**

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution of client inquiries or issues.

**Essential Duties and Responsibilities**
- Assist customer with product questions, ordering, order tracking, pick-ups, complaints, and problems
- Communicate effectively with customers related to order status and coordinate with production regarding backordered items
- Communicate with sales, finance and operation teams to ensure orders are fulfilled
- Develop and maintain product knowledge to support customer needs and provide solutions
- Utilize the use of SalesForce to manage customer issues
- Verify product load and quantities match purchase order
- Review and retrieve documentation for credit department as needed
- Issue credits for pallet returns when applicable
- Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
- Execute Daily and Business fundamentals
- Willing and able to cross-train on other aspects of the customer service process
- Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

**Requirements/Education and Experience**
- High school diploma or GED, or equivalent combination of education, training, and experience
- Proficient with Microsoft Office Suite (Outlook)
- Ability to multi-task, answer phones and enter orders
- Ability to read and comprehend simple instructions
- Detail oriented, good organizational and problem-solving skills
- Manufacturing/industrial environment experience preferred
- Lawson/H5 and Salesforce experience preferred

**Physical Environment**
- While performing the duties of this job the employee will be required to frequently sit and stand for extended periods of time
- Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
- Must wear company provided personal protective equipment - earplugs, hard hat, safety boots/shoes, and protective glasses

**Compensation
- Pay is $19 - $24/hr, based on experience

**What CRH Offers You**
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A culture that values opportunity for growth, development, and internal promotion

**About CRH**

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability
- Date:
May 14, 2024

**Nearest Major Market**:Stockton

**Job Segment**:
Outside Sales, ERP, Temporary, Sales, Technology, Contract

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