Advocate Case Manager

6 days ago

Columbia, United States HopeWorks of Howard County Inc Full time

**Position Title**:Advocate Case Manager

**Supervisor**:Director of Advocacy Services

**FLSA Status**:Exempt

**Schedule**:Hybrid, Monday Friday, 9 AM 5PM***

**Employment Status**: Full Time, 40 hours/week

**Salary Range**:$46,350

**_________________________________________________**

The **Advocate Case Manager** is responsible for providing crisis intervention, short
- and long-term case management, advocacy, and support services for individuals and families who are experiencing or who have experienced intimate partner violence, sexual violence, and human trafficking.

**Minimum Qualifications**
- Previous professional experience working with survivors of intimate partner violence, sexual violence, or human trafficking OR a bachelor’s degree in psychology, social work, criminal justice, gender and women studies, or a related field
- Oral and written fluency in a second language (strongly preferred but not required)
- Passionate about the mission and philosophy of HopeWorks
- Current driver’s license and reliable transportation with up-to-date insurance
- Ability to drive the agency vehicle to provide transportation to clients when needed
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), Google Drive, and other computer software
- Ability to learn and be proficient in the ETO client database system
- Ability to complete daily tasks with mínimal supervision
- Experience, ability, and willingness to work as a team with diversified staff
- Ability to implement a strengths-based approach to providing trauma-informed, client centered services
- Ability to engage in an anti-oppression and anti-racist lens when working with clients and survivors of gender-based violence

**_

**Essential Duties and Responsibilities**

CLIENT ADVOCACY and CASE MANAGEMENT
- Provide day-to-day short
- and long-term case management and support to HopeWorks clients in the emergency shelter program, and after exiting our program when needed
- Maintain at least three (3) in-person days at the main office to meet with walk-ins, to meet with clients for scheduled case management meetings, to take them to/from appointments in the agency vehicle, and to accompany them in their appointments when needed
- Monitor on-going client needs during their length of service at HopeWorks and implement post program follow-up services
- Conduct needs assessments and make linkages for appropriate referrals
- Advocate with other agencies, landlords, housing providers, law enforcement, hospital personnel, lawyers/criminal justice personnel, and others on behalf of clients
- Complete intake and exit assessments as needed, managing related documentation with accuracy and timeliness
- Deescalate client crisis and mediate conflict between clients
- Complete all client documentation as concurrently as possible with the conversations/work
- Provide crisis intervention, safety planning, and residential assessments to hotline callers, clients referred through hospital response, clients referred by the police or courts, and existing clients
- Provide Hospital Accompaniment Program response as needed during business hours
- Assist Residential Coordinators in responding to difficult situations including issues of client self-care, client-client conflicts, substance abuse, and mental illness
- Assist the Residential Department with shelter placements when no Residential Coordinator is available
- Collaborate with all HopeWorks’ staff to meet client needs
- Other duties as assigned

PROGRAM MANAGEMENT SUPPORT
- Accurately complete client paperwork and compile reports as needed
- Input data into One Drive, Google Drive, and ETO
- Assist Director of Advocacy Services with development of evidence-based programming related to health, wellness, and self-sufficiency
- Maintain an up-to-date resource directory to easily provide client referrals
- Document and communicate all pertinent information or client issues to the pertinent HopeWorks team
- Attend All-Staff meetings and all other meetings as directed by the Deputy Director for Services and Director of Residential Services
- Participate in regular bi-weekly supervision with the Director of Advocacy Services to promote the provision of quality services
- Other duties as assigned

**Core Competencies**
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

DEALING WITH AMBIGUITY

Can effectively cope with uncertainty, change, and be comfortable in situations that do not explicitly have written standards. Tolerate and be comfortable with risk and uncertainty.

APPROACHABILITY

Being accessible, consciously breaking down perceived barriers, having appropriate body language, and using verbal communication for program participants and co-workers to feel comfortable giving and receiving feedback.

COMPASSION

Show kindness, care, and a willingness to help and support others, including program participants,

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