Shift Leader

**Shift Leader**

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the _Dairy Queen_ brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service, we would love to hear from you Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.

Job Functions:

- Be an ambassador of the _Dairy Queen_ brand and be professional in every aspect of performance
- Enthusiastically greet and welcome fans to the _Dairy Queen_ brand
- Strive to exceed fan expectations and deliver fan first service through timely and quality service
- Assist in the management of specific areas of the restaurant during scheduled shifts
- Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow
- Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
- Ensure that the restaurant is properly organized and staffed
- Create and maintain a positive, safe, clean, and inviting environment for fans and team members
- Calmly solve fan concerns and embrace _Dairy Queens_ service recovery standards
- Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
- Models performance standards for all team members and work stations
- At all times exhibit a genuine passion for excellence
- Perform other duties as assigned by management

**Requirements**:
Minimum 6+ months of high volume quick service restaurant experience required

High School diploma or equivalent

Must be capable of supervising specific areas of the business in a fast-paced environment
- Must be ServSafe certifiable
- Highly organized and detail oriented
- Work well under pressure packed situations while maintaining a great attitude
- Comfortable standing for entire shift and able to lift 50 pounds
- Exhibit good manners, proper personal hygiene, and promptness
- Have fun and maintain a positive attitude at all times

Brand: Dairy Queen

Address: 8650 Pulaski Hwy Rosedale, MD - 21237

Property Description: Rosedale MD 41221

Property Number: 41221