Evening/ Weekend Shifts

2 weeks ago

Aurora, United States Ann Taylor Factory Full time

At Ann Taylor, we believe in the modern woman’s feminine strength, her remarkable willpower, her unapologetic independence and her strong sense of self and purpose. For over 60 years, we’ve passionately provided signature style so that she can navigate her world with confidence and ease. We are dedicated to integrating both style and soul into everything we do. It means delivering the remarkable quality she values — from fabric to wearability to fit — so that she is confident and stylish as she embraces every aspect of her full life. We are moved by how she shows up for others and are equally committed to showing up for her. Whether through ease of dressing, to delighting experiences, to our women-to-women community programs, we aspire to empower and support her always, with style and soul.

We believe what you do is just as important as how you do it. We're committed to fostering a community where all Associates lead with their strengths, feel connected to what we stand for, are accountable to growing our culture together, and are supported in their individual development. You're invited to discover the unparalleled opportunities that await you.

Ready to apply? We currently have an opportunity for a Sales Associate to join our team located at our Store 1203-Chicago Premium Outlets-ANN-Aurora, IL 60502.

**Position Overview**:
Drives revenue by providing clients exceptional services through relationship building, sharing style/product information, and presenting a clean, and a safe well-maintained store environment. Consistently achieves individual goals, which support store goals.
**Primary Responsibilities/Accountabilities**:

- Embraces our values & sets an example through his/her behaviors
- Responsible for compliance with all ANN INC. practices and procedures
- Additional responsibilities as assigned by the Store Manager, Co-Manager, and Sales Leads

**Revenue Generation**:

- Consistently meets or exceeds divisional, store, and individual financial and credit goals while contributing to the store’s overall goals

**Client Experience**:

- Provides excellent client service by anticipating the client’s needs, exceeding expectations, and adhering to ANN INC. service experience standards
- Acknowledges, interacts and builds relationships with clients, creates client loyalty and has the ability to multi-task while servicing internal and external clients
- Addresses client concerns, coming to resolution when possible, and involving management where appropriate
- Portrays a gracious, friendly, energetic and engaging manner and is at all times respectful and professional
- Takes ownership, solicits and incorporates feedback for professional growth and development - Consistently receives positive, unsolicited client feedback
- Communicates effectively with store management, store team, and external clients in person, through written correspondence and over the phone
- Builds collaborative and productive relationships by sharing ideas, treats others fairly, with respect, and values differences
- Embraces our values and behaviors and inspires team by leading by example through his/her words and actions - Supports an environment of learning and trust by acting as a positive role model
- Is responsible for compliance with all Company policies, practices and procedures and all federal, state and local laws

**Technical Expertise**:

- Demonstrates a desire and ability to be learner responsible and navigates the ANN INC. computer learning systems
- Performs register transactions quickly and efficiently (e.g., sales, send sales, returns, exchanges, payments)
- Is proficient in using Distributed Order Maintenance (DOM’s) and StyleFinder to locate product for clients and processes transactions accurately
- Operates phone, answering calls with an appropriate greeting, transferring and placing calls on hold
- Operates and understand the functions of the PDT

**Product/Brand Management**:

- Understands and can clearly articulate the Company’s brand positioning, including: the uniqueness of all expressions of ANN INC., current marketing and promotional initiatives, markdowns, POS events, Bounce Back promotions, coupon events, lifestyle concepts to internal and external clients
- Lives the ANN INC. Purpose, Values & Behaviors, Practices in all interactions
- Participates in and attends Store Meetings
- Proactively uses associate education tools to build product and styling knowledge with his/her peers
- Embraces fashion, understands current market trends and is able to articulate them using ANN INC. interpretations in every client interaction. Represents the brand by adhering to ANN INC.’s dress code guidelines
- Packages and wraps client purchases according to ANN INC. standards

**Position Requirements**:

- Client Service: Ability to function as a role model, ensuring that the client remains the top priority. Takes initiative to build a loyal client base
- Follow Directions: Ability to prioritize and

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