Team Member

4 weeks ago


Richmond, United States Big Chicken Full time

As a **FOH TEAM MEMBER **you are most likely the first person the Guest encounters which gives you the **POWER **to **SURPRISE & DELIGHT **them to **MAKE THEIR DAY THE BEST**

Whether they're a regular or first timer, **BE A BRAND AMBASSADOR **Use your **PRODUCT KNOWLEDGE **and **PASSION **for our food to guide them through the **MENU **and **BIG CHICKEN EXPERIENCE**
- We've all been therewe're not sure what to order, so we do our best to make a good choice only to sit down and see something scrumptious at the next tablemaybe it's a Shake or Bacon & Avocado on a sandwich that we didn't know was an option. We don’t want them thinking, “next time I’ll order the Shake”, we want them devouring a Shake because you shared your favorite with them, and they ordered it_

**TAKE EVERY SHOT **to **MAKE SOMEONE'S DAY **Always **SHARE YOUR FAVORITES **and **MAKE SUGGESTIONS**. A fun way to do this is to **SHARE THE STORY **behind the **NAMES **of our Sandwiches and Lucille's Mac N Cheese

**How to SCORE as a FOH Team Member**:

- **Take pride in knowing our menu and you’re ability to upsell and suggestive sell to every Guest.**:

- **Help with the success and profitability of your Restaurant by**:

- Following the Big Chicken Order Flow, asking questions and always Upselling and/or Suggestive Selling. _Every order can be made better by asking questions & making suggestions_.
- Setting daily personal goals to increase your Check Average.
- Ensuring order accuracy, from taking the order to Guest delivery. o Following all Cash Handling and Policies and Procedures.
- Working Safe by following all Big Chicken Safety Regulations and Standards.
- **Take pride in your Restaurant by**:

- Maintaining clean and sanitary work Stations, Dining Room, Restrooms and other Guest areas, following all Food Safety Regulations and

Standards.
- Following tasks outlined on the Open/Transition/Close Checklists and completing them in a timely manner.

Founded in 2018, Big Chicken is backed by a dream team of partners; JRS Hospitality, an accomplished Las Vegas-based ownership group; Authentic Brands Group, a multi-national, multi-billion-dollar brand development, marketing and entertainment company; and Hall of Fame basketball star Shaquille O’Neal. Big Chicken fuses O’Neal’s home-cooked childhood favorites with today’s trending flavors. From crispy chicken sandwiches and tenders to Cheez-It® crusted mac n’ cheese and hand-crafted ice cream shakes, each menu item tells a story all while offering guests an inside look into the life and personality of Shaquille O’Neal.

**Benefits**:

- Employee discount
- Paid training

**Job Type**: fulltime, parttime

Education: No education required

Work location: On-site


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