Shift Leader

**Summary**:
Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

**Responsibilities Include**

1.**Work in a Team Environment**

a.Support a respectful team environment

b.Communicate shift priorities, goals and results with team members

c.Support the training of crew members as requested

d.Provide coaching and feedback to crew members

2.**Maintain Operational Excellence**

a.Create and maintain a guest first culture in the restaurant

b.Resolve guest issues

c.Ensure Brand standards, recipes, and systems are executed

d.Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

3.**Drive Profitability**

a.Drive sales goals and results

b.Execute restaurant standards and marketing initiatives

c.Manage cash over/short during shift

d.Ensure all products are prepared according to Brand standards

**Skills/Qualifications**
- Fluent in English
- Restaurant, retail, or supervisory experience
- Math and writing skills
- Basic computer skills
- High School diploma or equivalent, preferred

**Competencies**

1.**Guest Focus**

a.Understands and exceeds guest expectations, needs and requirements

b.Develops and maintains guest relationships

c.Displays a sense of urgency with guests

d.Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

e.Resolves guest concerns by following Brand recommended guest recovery process

2.**Passion for Results**

a.Sets and maintains high standards for self and others, acts as a role model

b.Consistently meets or exceeds goals

c.Contributes to the overall team performance; understands how his/her role relates to others

3.**Problem Solving and Decision Making**

a.Identifies and resolves issues and problems

b.Uses information at hand to make decisions and solve problems; includes others when necessary

4.**Interpersonal Relationships & Influence**

a.Develops and maintains relationships with team

b.Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Brand: Atomic Wings

Address: 235 Eastern Blvd Hagerstown, MD - 21740

Property Description: Alpha Eastern Blvd LLC

Property Number: AW01